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Category: Human Resource Management

  • [Solved] Human Resource Management 3 Assignment

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    Difference in Performance Review Imagine that you have an employee that rates themself very highly on their self-appraisal, but you know that their actual performance is very poor, and a have evaluated them accordingly in your managerial evaluation. How do you either bridge the gap or communicate th…

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    Assignment Prompt & Instructions

    Difference in Performance Review
    Imagine that you have an employee that rates themself very highly on their self-appraisal, but you know that their actual performance is very poor, and a have evaluated them accordingly in your managerial evaluation. How do you either bridge the gap or communicate the bad news?
    Discussion Topic: Distortion in Performance AppraisalsDistortion in Performance Appraisals
    Explain why performance appraisals may be distorted. Read the following article: https://www.entrepreneur.com/article/281919Links to an external site.
    In your opinion, which of the stated unconscious biases in the article is the worst? Why?
    Relative Standards
    "It's a dog eat dog world out there" according to Jackson, president of Onleo as he defended their use of relative standards to evaluate employees. "If Onleo falls below 10% market share, we're finished. Why shouldn't our employees who are in the bottom 10% lose their jobs?" Evaluate Jackson's point of view and explain the advantages and disadvantages of using relative standards and firing the lowest ranked performers. How do you feel about the practice?

  • [Solved] ogl 551

    ✓ Verified Academic Solution Available

    Executive Solution Overview

    – ## ogl551module5.docx – KrishnamurtiOnIntelligence.pdf – SengeTheFifthDisciplineChapters111.pdf – BohmOnCommunicationcopy.pdf – Bohm_Dialogue_A-Proposal.pdf – BohmThoughtasaSystem1.pdf **## ogl551module5.docx** **Part A Instructions** Each week, you will be presented with a series of critical th…

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    Assignment Prompt & Instructions

    – ## ogl551module5.docx

    – KrishnamurtiOnIntelligence.pdf
    – SengeTheFifthDisciplineChapters111.pdf
    – BohmOnCommunicationcopy.pdf
    – Bohm_Dialogue_A-Proposal.pdf
    – BohmThoughtasaSystem1.pdf

    **## ogl551module5.docx**

    **Part A Instructions**

    Each week, you will be presented with a series of critical thinking prompts and application prompts.

    Please copy/paste the prompts into an offline document (Word, for example) and compose your responses offline (be sure to save your work).  Then click on the "Submit Assignment" button above, copy/paste your work into the text box (
    **please be sure to include the prompts prior to your responses**), and click "Submit Assignment" at the bottom of the page.

    Each question is generally worthy of,
    **at a minimum**, at least 250 words (2-3 well-written paragraphs) in response for the open-ended types of prompts.  Be sure to connect with (and informally
    **cite in-text**) the applicable readings/videos from the module's learning materials.

    **_A note on in-text citing and connecting with the learning materials:_**  As a graduate student, it's
    _very important_ that you offer perspectives and arguments that are grounded in the literature –
    _NOT simply personal opinion or anecdotal evidence._ I don't want a works-cited page, but I do want you to clearly cite your sources in-text for the various connections you'll be making between the learning materials and your application thereof.  For example, one might write,
    _"While I marveled at the uncanny ability of the psychic to tap into my true personality, the Barnum Effect_
    _**(Aronson, 2022, p. 117)** could have well explained my feelings…"_ Be sure to use these informal in-text cites to make your arguments and to support your perspectives.

    **These are all open-ended prompts/questions, each deserving of a well thought out response. Again, that generally means two to three well-constructed paragraphs (about 250 words on average) per prompt.**

    The following exercise includes the following four prompts:

    **_Critical Thinking/Application Prompt 1:_** Go online and do a bit of research.  Locate two case studies that illustrate an organizational leader with low EI who has wreaked havoc on a team and/or organization. Preferably explore studies that relate to your own field (either the one you are currently working in or a field you intend to move into soon – i.e., after graduating with a graduate degree).  Summarize and comment on the cases.  Finally, if possible, comment on any ethical implications connected to the leader’s behavior.

    **_Critical Thinking/Application Prompt 2:_**

    1. Read the first chapter of
    _On Dialogue:_ ["On Communication."](https://asu.instructure.com/courses/225168/files/109464411?wrap=1)

    2. Based on what you have read — in both Senge and Bohm — share your analysis of David Bohm's explanation of what leads to ineffective listening.  What are we doing when we are not listening effectively?  What exactly do we need to pay attention to?  What is the process by which effective listening goes askew?  Be sure to share your own thoughts on Bohm's views.  I am looking here for a summary of Bohm's perspective and your own thoughts on the matter.

    **_Critical Thinking/Application Prompt 3:_** What the hell is “the proprioception of thought” and why does it matter to a person interested in developing leadership through emotional intelligence?

    **_Critical Thinking/Application Prompt 4:_** With regard to the field of "organizational leadership" specifically, go online and examine a couple of scholarly articles related to "the application of EI in organizations" — preferably related to your own field (either the one you are currently working in or a field you intend to move into soon – i.e., after graduating with graduate degree).  Describe what you found and share what you learned.

    **Resources attached for part A**

    **Instructions Part B**

    In each module, you will have the opportunity to participate in an online discussion forum.

    For this week there is again only one initial prompt that you need to address.  Respond to at least three classmates; and again, try to make some connections to folks that you have not chatted with yet this semester.

    **_Hot Tip:_** _It might be helpful to copy-paste the discussion prompts into an offline document (Word, for example), compose your responses offline, and then return to copy-paste your responses here._

    **NOTE:** _Please include each discussion prompt prior to your responses — or use topical headings or numbers to make it easy for readers to see that you’ve covered all of the prompts/items._

    Initial Post

    Based on the Module Five readings/learning materials, what do you consider to be the most salient topics with respect to improving your leadership skills?  Describe a specific strategy you will use in the coming weeks/months in order to "operationalize" these ideas in your own personal or organizational life.
    **Write at least 400 words.** (Word counts are minimums – do feel free to exceed.)

    [**https://www.statisticssolutions.com/free-resources/directory-of-survey-instruments/emotional-competence-inventory-eci/#:~:text=The%20Emotional%20Competence%20Inventory%20(ECI,emotional%20competencies%20identified%20by%20Dr**](https://www.statisticssolutions.com/free-resources/directory-of-survey-instruments/emotional-competence-inventory-eci/#:~:text=The%20Emotional%20Competence%20Inventory%20(ECI,emotional%20competencies%20identified%20by%20Dr) **.**

    [**https://www.humanmetrics.com/personality**](https://www.humanmetrics.com/personality)

    [**https://www.youtube.com/watch?v=tIcFiw_bjt8&t=2s**](https://www.youtube.com/watch?v=tIcFiw_bjt8&t=2s)

    **KrishnamurtiOnIntelligence.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/krishnamurtionintelligence-pdf)

    **SengeTheFifthDisciplineChapters111.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/sengethefifthdisciplinechapters111-pdf)

    **BohmOnCommunicationcopy.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/bohmoncommunicationcopy-pdf)

    **Bohm_Dialogue_A-Proposal.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/bohm-dialogue-a-proposal-pdf)

    **BohmThoughtasaSystem1.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/bohmthoughtasasystem1-pdf)

    **BohmThoughtasaSystem1.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/bohmthoughtasasystem1-pdf)

    **## ogl551module5.docx**

    **Part A Instructions**

    Each week, you will be presented with a series of critical thinking prompts and application prompts.

    Please copy/paste the prompts into an offline document (Word, for example) and compose your responses offline (be sure to save your work).  Then click on the "Submit Assignment" button above, copy/paste your work into the text box (
    **please be sure to include the prompts prior to your responses**), and click "Submit Assignment" at the bottom of the page.

    Each question is generally worthy of,
    **at a minimum**, at least 250 words (2-3 well-written paragraphs) in response for the open-ended types of prompts.  Be sure to connect with (and informally
    **cite in-text**) the applicable readings/videos from the module's learning materials.

    **_A note on in-text citing and connecting with the learning materials:_**  As a graduate student, it's
    _very important_ that you offer perspectives and arguments that are grounded in the literature –
    _NOT simply personal opinion or anecdotal evidence._ I don't want a works-cited page, but I do want you to clearly cite your sources in-text for the various connections you'll be making between the learning materials and your application thereof.  For example, one might write,
    _"While I marveled at the uncanny ability of the psychic to tap into my true personality, the Barnum Effect_
    _**(Aronson, 2022, p. 117)** could have well explained my feelings…"_ Be sure to use these informal in-text cites to make your arguments and to support your perspectives.

    **These are all open-ended prompts/questions, each deserving of a well thought out response. Again, that generally means two to three well-constructed paragraphs (about 250 words on average) per prompt.**

    The following exercise includes the following four prompts:

    **_Critical Thinking/Application Prompt 1:_** Go online and do a bit of research.  Locate two case studies that illustrate an organizational leader with low EI who has wreaked havoc on a team and/or organization. Preferably explore studies that relate to your own field (either the one you are currently working in or a field you intend to move into soon – i.e., after graduating with a graduate degree).  Summarize and comment on the cases.  Finally, if possible, comment on any ethical implications connected to the leader’s behavior.

    **_Critical Thinking/Application Prompt 2:_**

    1. Read the first chapter of
    _On Dialogue:_ ["On Communication."](https://asu.instructure.com/courses/225168/files/109464411?wrap=1)

    2. Based on what you have read — in both Senge and Bohm — share your analysis of David Bohm's explanation of what leads to ineffective listening.  What are we doing when we are not listening effectively?  What exactly do we need to pay attention to?  What is the process by which effective listening goes askew?  Be sure to share your own thoughts on Bohm's views.  I am looking here for a summary of Bohm's perspective and your own thoughts on the matter.

    **_Critical Thinking/Application Prompt 3:_** What the hell is “the proprioception of thought” and why does it matter to a person interested in developing leadership through emotional intelligence?

    **_Critical Thinking/Application Prompt 4:_** With regard to the field of "organizational leadership" specifically, go online and examine a couple of scholarly articles related to "the application of EI in organizations" — preferably related to your own field (either the one you are currently working in or a field you intend to move into soon – i.e., after graduating with graduate degree).  Describe what you found and share what you learned.

    **Resources attached for part A**

    **Instructions Part B**

    In each module, you will have the opportunity to participate in an online discussion forum.

    For this week there is again only one initial prompt that you need to address.  Respond to at least three classmates; and again, try to make some connections to folks that you have not chatted with yet this semester.

    **_Hot Tip:_** _It might be helpful to copy-paste the discussion prompts into an offline document (Word, for example), compose your responses offline, and then return to copy-paste your responses here._

    **NOTE:** _Please include each discussion prompt prior to your responses — or use topical headings or numbers to make it easy for readers to see that you’ve covered all of the prompts/items._

    Initial Post

    Based on the Module Five readings/learning materials, what do you consider to be the most salient topics with respect to improving your leadership skills?  Describe a specific strategy you will use in the coming weeks/months in order to "operationalize" these ideas in your own personal or organizational life.
    **Write at least 400 words.** (Word counts are minimums – do feel free to exceed.)

    [**https://www.statisticssolutions.com/free-resources/directory-of-survey-instruments/emotional-competence-inventory-eci/#:~:text=The%20Emotional%20Competence%20Inventory%20(ECI,emotional%20competencies%20identified%20by%20Dr**](https://www.statisticssolutions.com/free-resources/directory-of-survey-instruments/emotional-competence-inventory-eci/#:~:text=The%20Emotional%20Competence%20Inventory%20(ECI,emotional%20competencies%20identified%20by%20Dr) **.**

    [**https://www.humanmetrics.com/personality**](https://www.humanmetrics.com/personality)

    [**https://www.youtube.com/watch?v=tIcFiw_bjt8&t=2s**](https://www.youtube.com/watch?v=tIcFiw_bjt8&t=2s)

    **KrishnamurtiOnIntelligence.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/krishnamurtionintelligence-pdf)

    **SengeTheFifthDisciplineChapters111.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/sengethefifthdisciplinechapters111-pdf)

    **BohmOnCommunicationcopy.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/bohmoncommunicationcopy-pdf)

    **Bohm_Dialogue_A-Proposal.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/bohm-dialogue-a-proposal-pdf)

    **BohmThoughtasaSystem1.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/bohmthoughtasasystem1-pdf)

    **## ogl551module5.docx**

    **Part A Instructions**

    Each week, you will be presented with a series of critical thinking prompts and application prompts.

    Please copy/paste the prompts into an offline document (Word, for example) and compose your responses offline (be sure to save your work).  Then click on the "Submit Assignment" button above, copy/paste your work into the text box (
    **please be sure to include the prompts prior to your responses**), and click "Submit Assignment" at the bottom of the page.

    Each question is generally worthy of,
    **at a minimum**, at least 250 words (2-3 well-written paragraphs) in response for the open-ended types of prompts.  Be sure to connect with (and informally
    **cite in-text**) the applicable readings/videos from the module's learning materials.

    **_A note on in-text citing and connecting with the learning materials:_**  As a graduate student, it's
    _very important_ that you offer perspectives and arguments that are grounded in the literature –
    _NOT simply personal opinion or anecdotal evidence._ I don't want a works-cited page, but I do want you to clearly cite your sources in-text for the various connections you'll be making between the learning materials and your application thereof.  For example, one might write,
    _"While I marveled at the uncanny ability of the psychic to tap into my true personality, the Barnum Effect_
    _**(Aronson, 2022, p. 117)** could have well explained my feelings…"_ Be sure to use these informal in-text cites to make your arguments and to support your perspectives.

    **These are all open-ended prompts/questions, each deserving of a well thought out response. Again, that generally means two to three well-constructed paragraphs (about 250 words on average) per prompt.**

    The following exercise includes the following four prompts:

    **_Critical Thinking/Application Prompt 1:_** Go online and do a bit of research.  Locate two case studies that illustrate an organizational leader with low EI who has wreaked havoc on a team and/or organization. Preferably explore studies that relate to your own field (either the one you are currently working in or a field you intend to move into soon – i.e., after graduating with a graduate degree).  Summarize and comment on the cases.  Finally, if possible, comment on any ethical implications connected to the leader’s behavior.

    **_Critical Thinking/Application Prompt 2:_**

    1. Read the first chapter of
    _On Dialogue:_ ["On Communication."](https://asu.instructure.com/courses/225168/files/109464411?wrap=1)

    2. Based on what you have read — in both Senge and Bohm — share your analysis of David Bohm's explanation of what leads to ineffective listening.  What are we doing when we are not listening effectively?  What exactly do we need to pay attention to?  What is the process by which effective listening goes askew?  Be sure to share your own thoughts on Bohm's views.  I am looking here for a summary of Bohm's perspective and your own thoughts on the matter.

    **_Critical Thinking/Application Prompt 3:_** What the hell is “the proprioception of thought” and why does it matter to a person interested in developing leadership through emotional intelligence?

    **_Critical Thinking/Application Prompt 4:_** With regard to the field of "organizational leadership" specifically, go online and examine a couple of scholarly articles related to "the application of EI in organizations" — preferably related to your own field (either the one you are currently working in or a field you intend to move into soon – i.e., after graduating with graduate degree).  Describe what you found and share what you learned.

    **Resources attached for part A**

    **Instructions Part B**

    In each module, you will have the opportunity to participate in an online discussion forum.

    For this week there is again only one initial prompt that you need to address.  Respond to at least three classmates; and again, try to make some connections to folks that you have not chatted with yet this semester.

    **_Hot Tip:_** _It might be helpful to copy-paste the discussion prompts into an offline document (Word, for example), compose your responses offline, and then return to copy-paste your responses here._

    **NOTE:** _Please include each discussion prompt prior to your responses — or use topical headings or numbers to make it easy for readers to see that you’ve covered all of the prompts/items._

    Initial Post

    Based on the Module Five readings/learning materials, what do you consider to be the most salient topics with respect to improving your leadership skills?  Describe a specific strategy you will use in the coming weeks/months in order to "operationalize" these ideas in your own personal or organizational life.
    **Write at least 400 words.** (Word counts are minimums – do feel free to exceed.)

    [**https://www.statisticssolutions.com/free-resources/directory-of-survey-instruments/emotional-competence-inventory-eci/#:~:text=The%20Emotional%20Competence%20Inventory%20(ECI,emotional%20competencies%20identified%20by%20Dr**](https://www.statisticssolutions.com/free-resources/directory-of-survey-instruments/emotional-competence-inventory-eci/#:~:text=The%20Emotional%20Competence%20Inventory%20(ECI,emotional%20competencies%20identified%20by%20Dr) **.**

    [**https://www.humanmetrics.com/personality**](https://www.humanmetrics.com/personality)

    [**https://www.youtube.com/watch?v=tIcFiw_bjt8&t=2s**](https://www.youtube.com/watch?v=tIcFiw_bjt8&t=2s)

    **KrishnamurtiOnIntelligence.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/krishnamurtionintelligence-pdf)

    **SengeTheFifthDisciplineChapters111.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/sengethefifthdisciplinechapters111-pdf)

    **BohmOnCommunicationcopy.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/bohmoncommunicationcopy-pdf)

    **Bohm_Dialogue_A-Proposal.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/bohm-dialogue-a-proposal-pdf)

    **BohmThoughtasaSystem1.pdf**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/bohmthoughtasasystem1-pdf)

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  • [Solved] Human Resource Management

    ✓ Verified Academic Solution Available

    Executive Solution Overview

    Please see the attachment. – ## HumanResourcesManagement.pdf **## HumanResourcesManagement.pdf** Page 1 of 3 Human Resources Management General Instructions As an administrator in Student Affairs, at some point, you will be involved in helping to coordinate the hiring of staff members. Commonly this…

    Instant Solution Download

    $6.99

    Immediate access to the full model answer, formatted citations, and rubric breakdown.

    Need a Fresh Custom Paper?

    Have this question answered from scratch according to your specific instructions and deadline.

    Order on TutorsGallery →

    Assignment Prompt & Instructions

    Please see the attachment.

    – ## HumanResourcesManagement.pdf

    **## HumanResourcesManagement.pdf**

    Page 1 of 3

    Human Resources Management

    General Instructions

    As an administrator in Student Affairs, at some point, you will be involved in helping to
    coordinate the hiring of staff members. Commonly this will involve working as part of a "search
    committee" and possibly serving as the chair of that committee. This means you will be tasked
    with developing a job description, convening a search committee, advertising the position,
    screening applications, narrowing the candidate field, coordinating interviews, checking
    references, and making hiring decisions.

    The goal of this assignment is to provide students with an inside look at the search and
    selecting process and give students practical experience in preparing to fill a job position.

    For this assignment, take on the role of a search committee chair in the assigned Student
    Affairs concentration area, do some research and locate a job description for a position that
    you are theoretically seeking to fill, then write a paper outlining the process you would take to fill
    the position. The paper should include the following components: Job Description,
    Attracting Applicants/Advertising the Position, Search Committee Structure, Interview Process,
    Reference Checking, and Hiring Decision.

    Job Description

    • Identify a position in Student Affairs that falls within the assigned Concentration Area
    and locate or develop a job description. The position should be at an Assistant Director
    level or higher.

    • You may locate a job description from a college or university via an online search (The
    Placement Exchange on the NASPA website or the job board from one of the
    professional association websites are good places to start, as are HigherEdJobs.com,
    StudentAffairs.com, or InsideHigherEd.com). Cite which institution the job description
    came from.

    • Job descriptions can be very detailed, sometimes many pages in length. For the
    purposes of this assignment, keep the job description relatively short (no more than one
    page), focusing on the educational qualifications, required work experience, primary job
    duties, etc.

    Attracting Applicants/Advertising the Position

    • How would you promote the position? Conduct research to determine what publications
    and job posting websites would be appropriate for advertising the job and identify these
    resources.

    • Other than posting on job boards, what other strategies might be used to attract
    candidates? List specific job search sites.

    Search Committee

    Who would be included on the search committee? Identify relevant positions from across
    Student Affairs (i.e., student life, residence life, multicultural affairs, etc.) and the institution that

    Page 2 of 3

    would be potential members of the search committee. Include the specific titles of the
    professionals (i.e., Vice President, Director, Coordinator, etc.) that might be included, and select
    one student representative from the campus. Include at least 5 to 6 members on the committee,
    and justify why the individuals would be appropriate committee members.

    The Interview

    • What questions would be asked during the interview?
    • Tailor the questions to the job description and include a minimum of 8-10 questions.

    Reference Checking

    What questions would be asked of the applicants’ references? Tailor most questions to the job
    description and include a minimum of 5 questions.

    Hiring Decision

    Which of the following criteria do you think are the most important as you make a decision on
    which candidate to offer the job? Choose your top three and give a rationale for your choices.

    • Candidates' educational background
    • Candidates' work/internship experience
    • Candidates' effectiveness during the interview
    • Comments from references
    • Input from search committee members
    • Degree of interest expressed by the applicant
    • Other factors?

    Format

    • You should submit this assignment in a Microsoft Word document, double spaced and
    free of grammatical and typographical errors. Points will be deducted for each
    grammatical error.

    • Papers should be formatted in APA, 7th ed. Points will be deducted for each APA error.
    • Include APA sub-headings for each section.
    • Your score will be determined by the degree to which you address each of the

    components listed above.

    While there is no minimum number of pages, your answers should be thorough and leave a
    clear impression of the choices you would make at each stage of the recruiting and hiring
    process. Be sure to include in-text citations from the sources that you draw on for this
    assignment.

    Scoring Guidelines

    Points available: 100.

    Component Excellent Competent Needs Improvement

    Student thoroughly
    addresses all five

    Descriptions of each of
    the five components of

    Descriptions of each of
    the five components

    Descriptions of one or
    more of the five

    Page 3 of 3

    Component Excellent Competent Needs Improvement

    components of the
    Recruitment

    Process.

    the project are clearly
    and thoroughly

    described
    demonstrating an in-

    depth understanding of
    the recruitment

    process. The choices
    made are appropriate.

    (40 points)

    are included, but
    details are limited; a

    surface-level
    understanding of the

    recruitment process is
    demonstrated. Most

    choices made are
    reasonable.
    (20 points)

    components are
    inadequate; some or all

    choices made are flawed
    demonstrating a limited

    understanding of the
    recruitment process.

    (0 points)

    The student
    provides a clear

    explanation of the
    rationale for each
    component of the

    assignment.

    A thoroughly developed
    rationale is provided for
    choices made at each
    stage of the process
    and supported with
    credible sources.

    (30 points)

    A rationale is provided
    for choices made at
    each stage of the

    process; some choices
    are not supported with
    appropriate, credible

    sources.
    (20 points)

    Rationales may be
    missing for some
    choices or those

    provided are not logical
    or aligned with field best
    practices; choices are

    not supported with
    appropriate, credible
    sources. (10 points)

    Appropriate
    scholarly sources
    are incorporated

    into the content of
    the assignment.

    Excellent sources that
    serve to support

    choices. (10 points)

    Acceptable sources
    that provide some

    support for choices.
    (5 points)

    Sources are not
    provided or are not
    credible. (0 points)

    Spelling and
    Grammar

    Project has no
    misspellings or

    grammatical errors.
    (10 points)

    Project includes no
    more than 4

    misspellings and/or
    grammatical errors.

    (5 points)

    Project includes more
    than 4 misspellings
    and/or grammatical

    errors. (0 points)

    Format

    Formatting, reference
    listing, and/or in-text

    citations include more
    than 2 APA errors.

    (10 points)

    Formatting, reference
    list, and in-text

    citations follow APA
    format, with no more

    than 4 errors.
    (5 points)

    Formatting, reference
    list, and in-text citations

    include more than 4
    errors. (0 points)

    – Human Resources Management
    – General Instructions
    – Scoring Guidelines

    **## HumanResourcesManagement.pdf**

    Page 1 of 3

    Human Resources Management

    General Instructions

    As an administrator in Student Affairs, at some point, you will be involved in helping to
    coordinate the hiring of staff members. Commonly this will involve working as part of a "search
    committee" and possibly serving as the chair of that committee. This means you will be tasked
    with developing a job description, convening a search committee, advertising the position,
    screening applications, narrowing the candidate field, coordinating interviews, checking
    references, and making hiring decisions.

    The goal of this assignment is to provide students with an inside look at the search and
    selecting process and give students practical experience in preparing to fill a job position.

    For this assignment, take on the role of a search committee chair in the assigned Student
    Affairs concentration area, do some research and locate a job description for a position that
    you are theoretically seeking to fill, then write a paper outlining the process you would take to fill
    the position. The paper should include the following components: Job Description,
    Attracting Applicants/Advertising the Position, Search Committee Structure, Interview Process,
    Reference Checking, and Hiring Decision.

    Job Description

    • Identify a position in Student Affairs that falls within the assigned Concentration Area
    and locate or develop a job description. The position should be at an Assistant Director
    level or higher.

    • You may locate a job description from a college or university via an online search (The
    Placement Exchange on the NASPA website or the job board from one of the
    professional association websites are good places to start, as are HigherEdJobs.com,
    StudentAffairs.com, or InsideHigherEd.com). Cite which institution the job description
    came from.

    • Job descriptions can be very detailed, sometimes many pages in length. For the
    purposes of this assignment, keep the job description relatively short (no more than one
    page), focusing on the educational qualifications, required work experience, primary job
    duties, etc.

    Attracting Applicants/Advertising the Position

    • How would you promote the position? Conduct research to determine what publications
    and job posting websites would be appropriate for advertising the job and identify these
    resources.

    • Other than posting on job boards, what other strategies might be used to attract
    candidates? List specific job search sites.

    Search Committee

    Who would be included on the search committee? Identify relevant positions from across
    Student Affairs (i.e., student life, residence life, multicultural affairs, etc.) and the institution that

    Page 2 of 3

    would be potential members of the search committee. Include the specific titles of the
    professionals (i.e., Vice President, Director, Coordinator, etc.) that might be included, and select
    one student representative from the campus. Include at least 5 to 6 members on the committee,
    and justify why the individuals would be appropriate committee members.

    The Interview

    • What questions would be asked during the interview?
    • Tailor the questions to the job description and include a minimum of 8-10 questions.

    Reference Checking

    What questions would be asked of the applicants’ references? Tailor most questions to the job
    description and include a minimum of 5 questions.

    Hiring Decision

    Which of the following criteria do you think are the most important as you make a decision on
    which candidate to offer the job? Choose your top three and give a rationale for your choices.

    • Candidates' educational background
    • Candidates' work/internship experience
    • Candidates' effectiveness during the interview
    • Comments from references
    • Input from search committee members
    • Degree of interest expressed by the applicant
    • Other factors?

    Format

    • You should submit this assignment in a Microsoft Word document, double spaced and
    free of grammatical and typographical errors. Points will be deducted for each
    grammatical error.

    • Papers should be formatted in APA, 7th ed. Points will be deducted for each APA error.
    • Include APA sub-headings for each section.
    • Your score will be determined by the degree to which you address each of the

    components listed above.

    While there is no minimum number of pages, your answers should be thorough and leave a
    clear impression of the choices you would make at each stage of the recruiting and hiring
    process. Be sure to include in-text citations from the sources that you draw on for this
    assignment.

    Scoring Guidelines

    Points available: 100.

    Component Excellent Competent Needs Improvement

    Student thoroughly
    addresses all five

    Descriptions of each of
    the five components of

    Descriptions of each of
    the five components

    Descriptions of one or
    more of the five

    Page 3 of 3

    Component Excellent Competent Needs Improvement

    components of the
    Recruitment

    Process.

    the project are clearly
    and thoroughly

    described
    demonstrating an in-

    depth understanding of
    the recruitment

    process. The choices
    made are appropriate.

    (40 points)

    are included, but
    details are limited; a

    surface-level
    understanding of the

    recruitment process is
    demonstrated. Most

    choices made are
    reasonable.
    (20 points)

    components are
    inadequate; some or all

    choices made are flawed
    demonstrating a limited

    understanding of the
    recruitment process.

    (0 points)

    The student
    provides a clear

    explanation of the
    rationale for each
    component of the

    assignment.

    A thoroughly developed
    rationale is provided for
    choices made at each
    stage of the process
    and supported with
    credible sources.

    (30 points)

    A rationale is provided
    for choices made at
    each stage of the

    process; some choices
    are not supported with
    appropriate, credible

    sources.
    (20 points)

    Rationales may be
    missing for some
    choices or those

    provided are not logical
    or aligned with field best
    practices; choices are

    not supported with
    appropriate, credible
    sources. (10 points)

    Appropriate
    scholarly sources
    are incorporated

    into the content of
    the assignment.

    Excellent sources that
    serve to support

    choices. (10 points)

    Acceptable sources
    that provide some

    support for choices.
    (5 points)

    Sources are not
    provided or are not
    credible. (0 points)

    Spelling and
    Grammar

    Project has no
    misspellings or

    grammatical errors.
    (10 points)

    Project includes no
    more than 4

    misspellings and/or
    grammatical errors.

    (5 points)

    Project includes more
    than 4 misspellings
    and/or grammatical

    errors. (0 points)

    Format

    Formatting, reference
    listing, and/or in-text

    citations include more
    than 2 APA errors.

    (10 points)

    Formatting, reference
    list, and in-text

    citations follow APA
    format, with no more

    than 4 errors.
    (5 points)

    Formatting, reference
    list, and in-text citations

    include more than 4
    errors. (0 points)

    – Human Resources Management
    – General Instructions
    – Scoring Guidelines

  • [Solved] Unit VI SP Experiment

    ✓ Verified Academic Solution Available

    Executive Solution Overview

    see attached – ## UnitVISPExperiment.docx **## UnitVISPExperiment.docx** **Unit VI Assignment** **The Stanford Prison Experiment: Ethical Reflections and Personal Insight** **Assignment Description:** After viewing the Stanford Prison Experiment documentaries, you will complete a reflective essay th…

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    Assignment Prompt & Instructions

    see attached

    – ## UnitVISPExperiment.docx

    **## UnitVISPExperiment.docx**

    **Unit VI Assignment**

    **The Stanford Prison Experiment: Ethical Reflections and Personal Insight**

    **Assignment Description:**

    After viewing the Stanford Prison Experiment documentaries, you will complete a reflective essay that critically evaluates the psychological and ethical dimensions of the study. You’ll also connect these observations to your personal identity, professional ethics, and your role as a future human services or social work professional.

    **Required Viewing:**

    1.
    **Stanford Prison Experiment: Meet the Psychologist Behind the 'Stanford Prison Experiment'** [https://www.youtube.com/watch?v=4Z9WVZddH9wLinks to an external site.](https://www.youtube.com/watch?v=4Z9WVZddH9w)![A black and grey play button AI-generated content may be incorrect.](https://www.sweetstudy.com/questions/unit-vi-sp-experiment)

    2.
    **The Stanford Prison Experiment – Documentary** [https://www.youtube.com/watch?v=760lwYmpXbcLinks to an external site.](https://www.youtube.com/watch?v=760lwYmpXbc) [Minimize Video](https://troy.instructure.com/courses/112647/assignments/1913472?module_item_id=6656142)

    **Assignment Instructions:**

    Using
    **APA 7th edition** formatting, write a paper that addresses the following questions in
    **essay format** (not numbered responses). Your paper should integrate key concepts from the course, demonstrate self-reflection, and include at least one scholarly source in addition to the videos.

    **Content Guidelines – Please Address the Following in Your Essay:**

    1. If you were a
    **guard**, what type would you have become? How confident are you in that assessment?

    2. Why didn’t the "good guards" intervene against the actions of the more aggressive guards?

    3. If you were a
    **prisoner**, how do you think you would have responded to the experience? What might you have done differently? Would you be able to endure a real prison sentence of 5 years or more?

    4. Why did the prisoners attempt to work
    **within the prison system** (e.g., setting up a Grievance Committee) instead of seeking help from outside or rejecting the system entirely?

    5. What is
    **identity**? Do you believe there is a “core self” that exists regardless of how others treat or label you? How easily can a person’s identity be altered?

    6. Do you think
    **working-class youth** from an urban background would have responded the same way as the middle-class college students? How might
    **women** have reacted differently in the same study?

    7. What do you imagine the
    **participants felt afterward**, when they returned to civilian life and saw the basement laboratory restored to a regular hallway?

    8. Was this study
    **ethical**? Was it justifiable to trade participant suffering for the knowledge gained?

    9. If you were the lead researcher, would you have
    **conducted this study**? Would you have terminated it sooner? Would you have followed up with additional research?

    10. Finally, how has learning about this study
    **impacted you personally and professionally**? What ethical lessons will you carry into your work in human services?

    **Formatting Requirements:**

    ·
    **Length:** 750–1000 words (approximately 3–4 pages)

    ·
    **Font/Spacing:** Times New Roman, 12-point, double-spaced, 1” margins

    ·
    **APA Style:** Include title page, in-text citations, and reference page

    ·
    **Sources:**

    · Cite both video sources

    · Include at least
    **one additional scholarly source** (e.g., peer-reviewed article or textbook)

    **Submission Instructions:**

    ·
    **Due Date:** [Insert Date]

    ·
    **Submission Format:** Upload as a Word or PDF file to the assignment link in Canvas

    **CSWE Competency Alignment:**

    ·
    **Competency 1: Demonstrate Ethical and Professional Behavior**
    Analyzes ethical decision-making and professional responsibilities in research.

    ·
    **Competency 2: Engage Diversity and Difference in Practice**
    Reflects on identity, social roles, and individual variation in response to institutional systems.

    ·
    **Competency 3: Advance Human Rights and Social, Economic, and Environmental Justice**
    Evaluates the treatment of research participants through a human rights lens.

    ·
    **Competency 4: Engage in Practice-Informed Research and Research-Informed Practice**
    Critically examines the relationship between social research and ethical implications for practice.

    Here is the Textbook you can use as a scholarly review, or you may choose your own:

    Text book : Issues and ethics in the Helping Professions 11th edition

    Gerald Corey, Marianne Schneider Core, Cindy Corey published by Cengage

    ## image1.png

    **## UnitVISPExperiment.docx**

    **Unit VI Assignment**

    **The Stanford Prison Experiment: Ethical Reflections and Personal Insight**

    **Assignment Description:**

    After viewing the Stanford Prison Experiment documentaries, you will complete a reflective essay that critically evaluates the psychological and ethical dimensions of the study. You’ll also connect these observations to your personal identity, professional ethics, and your role as a future human services or social work professional.

    **Required Viewing:**

    1.
    **Stanford Prison Experiment: Meet the Psychologist Behind the 'Stanford Prison Experiment'** [https://www.youtube.com/watch?v=4Z9WVZddH9wLinks to an external site.](https://www.youtube.com/watch?v=4Z9WVZddH9w)![A black and grey play button AI-generated content may be incorrect.](https://www.sweetstudy.com/questions/unit-vi-sp-experiment)

    2.
    **The Stanford Prison Experiment – Documentary** [https://www.youtube.com/watch?v=760lwYmpXbcLinks to an external site.](https://www.youtube.com/watch?v=760lwYmpXbc) [Minimize Video](https://troy.instructure.com/courses/112647/assignments/1913472?module_item_id=6656142)

    **Assignment Instructions:**

    Using
    **APA 7th edition** formatting, write a paper that addresses the following questions in
    **essay format** (not numbered responses). Your paper should integrate key concepts from the course, demonstrate self-reflection, and include at least one scholarly source in addition to the videos.

    **Content Guidelines – Please Address the Following in Your Essay:**

    1. If you were a
    **guard**, what type would you have become? How confident are you in that assessment?

    2. Why didn’t the "good guards" intervene against the actions of the more aggressive guards?

    3. If you were a
    **prisoner**, how do you think you would have responded to the experience? What might you have done differently? Would you be able to endure a real prison sentence of 5 years or more?

    4. Why did the prisoners attempt to work
    **within the prison system** (e.g., setting up a Grievance Committee) instead of seeking help from outside or rejecting the system entirely?

    5. What is
    **identity**? Do you believe there is a “core self” that exists regardless of how others treat or label you? How easily can a person’s identity be altered?

    6. Do you think
    **working-class youth** from an urban background would have responded the same way as the middle-class college students? How might
    **women** have reacted differently in the same study?

    7. What do you imagine the
    **participants felt afterward**, when they returned to civilian life and saw the basement laboratory restored to a regular hallway?

    8. Was this study
    **ethical**? Was it justifiable to trade participant suffering for the knowledge gained?

    9. If you were the lead researcher, would you have
    **conducted this study**? Would you have terminated it sooner? Would you have followed up with additional research?

    10. Finally, how has learning about this study
    **impacted you personally and professionally**? What ethical lessons will you carry into your work in human services?

    **Formatting Requirements:**

    ·
    **Length:** 750–1000 words (approximately 3–4 pages)

    ·
    **Font/Spacing:** Times New Roman, 12-point, double-spaced, 1” margins

    ·
    **APA Style:** Include title page, in-text citations, and reference page

    ·
    **Sources:**

    · Cite both video sources

    · Include at least
    **one additional scholarly source** (e.g., peer-reviewed article or textbook)

    **Submission Instructions:**

    ·
    **Due Date:** [Insert Date]

    ·
    **Submission Format:** Upload as a Word or PDF file to the assignment link in Canvas

    **CSWE Competency Alignment:**

    ·
    **Competency 1: Demonstrate Ethical and Professional Behavior**
    Analyzes ethical decision-making and professional responsibilities in research.

    ·
    **Competency 2: Engage Diversity and Difference in Practice**
    Reflects on identity, social roles, and individual variation in response to institutional systems.

    ·
    **Competency 3: Advance Human Rights and Social, Economic, and Environmental Justice**
    Evaluates the treatment of research participants through a human rights lens.

    ·
    **Competency 4: Engage in Practice-Informed Research and Research-Informed Practice**
    Critically examines the relationship between social research and ethical implications for practice.

    Here is the Textbook you can use as a scholarly review, or you may choose your own:

    Text book : Issues and ethics in the Helping Professions 11th edition

    Gerald Corey, Marianne Schneider Core, Cindy Corey published by Cengage

    ## image1.png

  • [Solved] Unit VI Treatment Plan

    ✓ Verified Academic Solution Available

    Executive Solution Overview

    see attached – ## UnitVI-LindseysCaseInstructions1.docx – ## UnitVIFundamentals.docx – ## UnitViCaseManagementReferralForm5.docx **## UnitVI-LindseysCaseInstructions1.docx** **Make sure you complete all parts of the assignment!** ## Lindsey Lindsey was 14 when her home burned down in a serious fire …

    Instant Solution Download

    $6.99

    Immediate access to the full model answer, formatted citations, and rubric breakdown.

    Need a Fresh Custom Paper?

    Have this question answered from scratch according to your specific instructions and deadline.

    Order on TutorsGallery →

    Assignment Prompt & Instructions

    see attached

    – ## UnitVI-LindseysCaseInstructions1.docx

    – ## UnitVIFundamentals.docx

    – ## UnitViCaseManagementReferralForm5.docx

    **## UnitVI-LindseysCaseInstructions1.docx**

    **Make sure you complete all parts of the assignment!**

    ## Lindsey

    Lindsey was 14 when her home burned down in a serious fire after a row of homes in the city was set afire by a teenage arsonist. Until the fire, she had been a good student and enjoyed school.  After the fire, she began to lose interest in her schoolwork and her grades plummeted. Lindsey's mother brought her into the case management unit complaining that Lindsey was depressed and needed attention.  Before the fire Lindsey had often talked of going to college, and her mother worried that Lindsey's goals would soon be lost if she continued to do poorly in school.  The case manager listened to the mother and then talked at length with Lindsey. Lindsey explained that during the fire all her schoolbooks were lost, including notebooks with notes in them and her dictionary.  School officials at the inner-city school had been reluctant to issue a new set of books because they rigidly adhered to a regulation that students got only one set a year and were "responsible for replacement of any damaged books".

    **Part 1: Complete a new referral/inquiry form with the above information. You can type directly into the required form, save and upload or submit a similar form of your own.**

    During the first interview, the case manager (you) listened to the mother and then talked at length with Lindsey. Lindsey explained that during the fire all her schoolbooks were lost, including notebooks with notes in them and her dictionary. School officials at the inner-city school had been reluctant to issue a new set of books because they rigidly adhered to a regulation that students got only one set a year and were “responsible for the replacement of any damaged books”.

    **Part 2: Create a list of items that will be included in the service/treatment plan.**

    **Part 3: Develop an initial service/treatment plan (like the one in your textbook) for Lindsey. You should include a minimum of 5 items in the service/treatment plan that you submit.**

    **1.**

    **2.**

    **3.**

    **4.**

    **5.**

    **## UnitVIFundamentals.docx**

    ## Unit VI **Fundamentals / Case Management**

    TREATMENT PLAN ASSIGNMENT: (Complete the Following Instructions
    )

    For every person we see we must create a service or treatment plan that specifically addresses that person's needs.  In addition, this plan must specifically address the direction the individual states he/she wants to go.  No two plans should be exactly alike because people can have the same problems but react to them differently.

    When creating plans, always involve the client as well as the client's family when appropriate.  Plans without client input are not acceptable.  As people discuss their problems and the issues they feel should be addressed, you can generate general goals for them that will become part of the plan.  Once you have some ideas about goals, share your ideas with them and always ask for their opinions and additions.

    The client represents an individual from case management with children and their families.  Remember the ecological model, the child's point of view, respect for children, prevention efforts and recognize children are one of our most vulnerable populations – careful attention must be paid to their protection.

    For the following client, complete the following:

    1)  Create a new referral/inquiry sheet (note: you may need to create information such as address, phone, etc. for the client).  I'm attaching an example of what a referral sheet looks like, but in the end you can submit any referral form you have.

    2)  Create a list of items that will be included on the clients formal service plan.

    3.  Create a service/treatment plan and submit a document similar to the one in your textbook for your client and include the items in the instructions.  Again, you can use any treatment plan form you have within your own agency or one you find online, or simply follow the sample given in your textbook (not in paragraph form).  The treatment plan itself should be like the one in your text on pages 370-371 and also, located in the back of your text in Appendix C on pages 480-481 for number 3.

    **## UnitViCaseManagementReferralForm5.docx**

    **Wildwood Case Management Unit**

    **Referral Notification Form**

    **SOCIAL SERVICE REC**#: _____
    **LAST NAME**: ________________
    **FIRST NAME**: ______________________
    **DOB**: ____/____/____

    **INSURANCE INFORMATION (Circle Answer)**: NO INSURANCE/UPHP/MEDICAID/BCBS/MEDICARE

    **ADDRESS**: ____________________________________________________________________________
    **ZIP CODE**: ______________
    **PHONE**: ___________________________
    **CELL**: ______________________
    **DATE OF REFERRAL**: _________/_________/_________

    **REASON FOR REFERRAL** □ SUBSTANCE ABUSE □ HOME SAFETY □ ORAL HEALTH □ MENTAL HEALTH □ DOMESTIC VIOLENCE □ TEEN PREGNANCY PREVENTION □ MEDICAL PROVIDER □ TOBACCO CESSATION □ EARLY HEAD START □ PRENATAL HEALTH EDUCATION □ HOME VISITING PROGRAM □ OTHER REASON FOR REFERRAL: ________________________________________________________________________ _____________________________________________________________________________________
    **REFERRED TO**:
    **AGENCY**: _________________
    **CONTACT NAME**: _________________________________
    **ADDRESS**: ________________________________________
    **PHONE**: _____________________________
    **REFERRED BY**: ________________________________________
    **DATE**: ___________________________
    **PHONE**: ____________________________________________ The importance of attending my referral has been explained to me. I understand that Wildwood Social Services will not assume responsibility as a result of my not attending my referral.

    **CLIENT SIGNATURE**: ____________________________________

    **DATE**:_________/_________/_________

    **FOLLOW-UP OUTCOME**: _________________________________________________________________ __________________________________________________________________________________________________________________________________________________________________________

    I decline service referral:
    **CLIENT SIGNATURE**: ____________________________________

    **Referral Status (Circle the Appropriate Decision)**: Denied Community Resource / No Longer Applicable / Obtained Community Resource / Pending Community Resource / Refused Community Resource / Other (Specify) _____________________________________________________________________________

    **## UnitViCaseManagementReferralForm5.docx**

    **Wildwood Case Management Unit**

    **Referral Notification Form**

    **SOCIAL SERVICE REC**#: _____
    **LAST NAME**: ________________
    **FIRST NAME**: ______________________
    **DOB**: ____/____/____

    **INSURANCE INFORMATION (Circle Answer)**: NO INSURANCE/UPHP/MEDICAID/BCBS/MEDICARE

    **ADDRESS**: ____________________________________________________________________________
    **ZIP CODE**: ______________
    **PHONE**: ___________________________
    **CELL**: ______________________
    **DATE OF REFERRAL**: _________/_________/_________

    **REASON FOR REFERRAL** □ SUBSTANCE ABUSE □ HOME SAFETY □ ORAL HEALTH □ MENTAL HEALTH □ DOMESTIC VIOLENCE □ TEEN PREGNANCY PREVENTION □ MEDICAL PROVIDER □ TOBACCO CESSATION □ EARLY HEAD START □ PRENATAL HEALTH EDUCATION □ HOME VISITING PROGRAM □ OTHER REASON FOR REFERRAL: ________________________________________________________________________ _____________________________________________________________________________________
    **REFERRED TO**:
    **AGENCY**: _________________
    **CONTACT NAME**: _________________________________
    **ADDRESS**: ________________________________________
    **PHONE**: _____________________________
    **REFERRED BY**: ________________________________________
    **DATE**: ___________________________
    **PHONE**: ____________________________________________ The importance of attending my referral has been explained to me. I understand that Wildwood Social Services will not assume responsibility as a result of my not attending my referral.

    **CLIENT SIGNATURE**: ____________________________________

    **DATE**:_________/_________/_________

    **FOLLOW-UP OUTCOME**: _________________________________________________________________ __________________________________________________________________________________________________________________________________________________________________________

    I decline service referral:
    **CLIENT SIGNATURE**: ____________________________________

    **Referral Status (Circle the Appropriate Decision)**: Denied Community Resource / No Longer Applicable / Obtained Community Resource / Pending Community Resource / Refused Community Resource / Other (Specify) _____________________________________________________________________________

    **## UnitVI-LindseysCaseInstructions1.docx**

    **Make sure you complete all parts of the assignment!**

    ## Lindsey

    Lindsey was 14 when her home burned down in a serious fire after a row of homes in the city was set afire by a teenage arsonist. Until the fire, she had been a good student and enjoyed school.  After the fire, she began to lose interest in her schoolwork and her grades plummeted. Lindsey's mother brought her into the case management unit complaining that Lindsey was depressed and needed attention.  Before the fire Lindsey had often talked of going to college, and her mother worried that Lindsey's goals would soon be lost if she continued to do poorly in school.  The case manager listened to the mother and then talked at length with Lindsey. Lindsey explained that during the fire all her schoolbooks were lost, including notebooks with notes in them and her dictionary.  School officials at the inner-city school had been reluctant to issue a new set of books because they rigidly adhered to a regulation that students got only one set a year and were "responsible for replacement of any damaged books".

    **Part 1: Complete a new referral/inquiry form with the above information. You can type directly into the required form, save and upload or submit a similar form of your own.**

    During the first interview, the case manager (you) listened to the mother and then talked at length with Lindsey. Lindsey explained that during the fire all her schoolbooks were lost, including notebooks with notes in them and her dictionary. School officials at the inner-city school had been reluctant to issue a new set of books because they rigidly adhered to a regulation that students got only one set a year and were “responsible for the replacement of any damaged books”.

    **Part 2: Create a list of items that will be included in the service/treatment plan.**

    **Part 3: Develop an initial service/treatment plan (like the one in your textbook) for Lindsey. You should include a minimum of 5 items in the service/treatment plan that you submit.**

    **1.**

    **2.**

    **3.**

    **4.**

    **5.**

    **## UnitVIFundamentals.docx**

    ## Unit VI **Fundamentals / Case Management**

    TREATMENT PLAN ASSIGNMENT: (Complete the Following Instructions
    )

    For every person we see we must create a service or treatment plan that specifically addresses that person's needs.  In addition, this plan must specifically address the direction the individual states he/she wants to go.  No two plans should be exactly alike because people can have the same problems but react to them differently.

    When creating plans, always involve the client as well as the client's family when appropriate.  Plans without client input are not acceptable.  As people discuss their problems and the issues they feel should be addressed, you can generate general goals for them that will become part of the plan.  Once you have some ideas about goals, share your ideas with them and always ask for their opinions and additions.

    The client represents an individual from case management with children and their families.  Remember the ecological model, the child's point of view, respect for children, prevention efforts and recognize children are one of our most vulnerable populations – careful attention must be paid to their protection.

    For the following client, complete the following:

    1)  Create a new referral/inquiry sheet (note: you may need to create information such as address, phone, etc. for the client).  I'm attaching an example of what a referral sheet looks like, but in the end you can submit any referral form you have.

    2)  Create a list of items that will be included on the clients formal service plan.

    3.  Create a service/treatment plan and submit a document similar to the one in your textbook for your client and include the items in the instructions.  Again, you can use any treatment plan form you have within your own agency or one you find online, or simply follow the sample given in your textbook (not in paragraph form).  The treatment plan itself should be like the one in your text on pages 370-371 and also, located in the back of your text in Appendix C on pages 480-481 for number 3.

    **## UnitViCaseManagementReferralForm5.docx**

    **Wildwood Case Management Unit**

    **Referral Notification Form**

    **SOCIAL SERVICE REC**#: _____
    **LAST NAME**: ________________
    **FIRST NAME**: ______________________
    **DOB**: ____/____/____

    **INSURANCE INFORMATION (Circle Answer)**: NO INSURANCE/UPHP/MEDICAID/BCBS/MEDICARE

    **ADDRESS**: ____________________________________________________________________________
    **ZIP CODE**: ______________
    **PHONE**: ___________________________
    **CELL**: ______________________
    **DATE OF REFERRAL**: _________/_________/_________

    **REASON FOR REFERRAL** □ SUBSTANCE ABUSE □ HOME SAFETY □ ORAL HEALTH □ MENTAL HEALTH □ DOMESTIC VIOLENCE □ TEEN PREGNANCY PREVENTION □ MEDICAL PROVIDER □ TOBACCO CESSATION □ EARLY HEAD START □ PRENATAL HEALTH EDUCATION □ HOME VISITING PROGRAM □ OTHER REASON FOR REFERRAL: ________________________________________________________________________ _____________________________________________________________________________________
    **REFERRED TO**:
    **AGENCY**: _________________
    **CONTACT NAME**: _________________________________
    **ADDRESS**: ________________________________________
    **PHONE**: _____________________________
    **REFERRED BY**: ________________________________________
    **DATE**: ___________________________
    **PHONE**: ____________________________________________ The importance of attending my referral has been explained to me. I understand that Wildwood Social Services will not assume responsibility as a result of my not attending my referral.

    **CLIENT SIGNATURE**: ____________________________________

    **DATE**:_________/_________/_________

    **FOLLOW-UP OUTCOME**: _________________________________________________________________ __________________________________________________________________________________________________________________________________________________________________________

    I decline service referral:
    **CLIENT SIGNATURE**: ____________________________________

    **Referral Status (Circle the Appropriate Decision)**: Denied Community Resource / No Longer Applicable / Obtained Community Resource / Pending Community Resource / Refused Community Resource / Other (Specify) _____________________________________________________________________________

    **## UnitVI-LindseysCaseInstructions1.docx**

    **Make sure you complete all parts of the assignment!**

    ## Lindsey

    Lindsey was 14 when her home burned down in a serious fire after a row of homes in the city was set afire by a teenage arsonist. Until the fire, she had been a good student and enjoyed school.  After the fire, she began to lose interest in her schoolwork and her grades plummeted. Lindsey's mother brought her into the case management unit complaining that Lindsey was depressed and needed attention.  Before the fire Lindsey had often talked of going to college, and her mother worried that Lindsey's goals would soon be lost if she continued to do poorly in school.  The case manager listened to the mother and then talked at length with Lindsey. Lindsey explained that during the fire all her schoolbooks were lost, including notebooks with notes in them and her dictionary.  School officials at the inner-city school had been reluctant to issue a new set of books because they rigidly adhered to a regulation that students got only one set a year and were "responsible for replacement of any damaged books".

    **Part 1: Complete a new referral/inquiry form with the above information. You can type directly into the required form, save and upload or submit a similar form of your own.**

    During the first interview, the case manager (you) listened to the mother and then talked at length with Lindsey. Lindsey explained that during the fire all her schoolbooks were lost, including notebooks with notes in them and her dictionary. School officials at the inner-city school had been reluctant to issue a new set of books because they rigidly adhered to a regulation that students got only one set a year and were “responsible for the replacement of any damaged books”.

    **Part 2: Create a list of items that will be included in the service/treatment plan.**

    **Part 3: Develop an initial service/treatment plan (like the one in your textbook) for Lindsey. You should include a minimum of 5 items in the service/treatment plan that you submit.**

    **1.**

    **2.**

    **3.**

    **4.**

    **5.**

    **## UnitVIFundamentals.docx**

    ## Unit VI **Fundamentals / Case Management**

    TREATMENT PLAN ASSIGNMENT: (Complete the Following Instructions
    )

    For every person we see we must create a service or treatment plan that specifically addresses that person's needs.  In addition, this plan must specifically address the direction the individual states he/she wants to go.  No two plans should be exactly alike because people can have the same problems but react to them differently.

    When creating plans, always involve the client as well as the client's family when appropriate.  Plans without client input are not acceptable.  As people discuss their problems and the issues they feel should be addressed, you can generate general goals for them that will become part of the plan.  Once you have some ideas about goals, share your ideas with them and always ask for their opinions and additions.

    The client represents an individual from case management with children and their families.  Remember the ecological model, the child's point of view, respect for children, prevention efforts and recognize children are one of our most vulnerable populations – careful attention must be paid to their protection.

    For the following client, complete the following:

    1)  Create a new referral/inquiry sheet (note: you may need to create information such as address, phone, etc. for the client).  I'm attaching an example of what a referral sheet looks like, but in the end you can submit any referral form you have.

    2)  Create a list of items that will be included on the clients formal service plan.

    3.  Create a service/treatment plan and submit a document similar to the one in your textbook for your client and include the items in the instructions.  Again, you can use any treatment plan form you have within your own agency or one you find online, or simply follow the sample given in your textbook (not in paragraph form).  The treatment plan itself should be like the one in your text on pages 370-371 and also, located in the back of your text in Appendix C on pages 480-481 for number 3.

    **## UnitViCaseManagementReferralForm5.docx**

    **Wildwood Case Management Unit**

    **Referral Notification Form**

    **SOCIAL SERVICE REC**#: _____
    **LAST NAME**: ________________
    **FIRST NAME**: ______________________
    **DOB**: ____/____/____

    **INSURANCE INFORMATION (Circle Answer)**: NO INSURANCE/UPHP/MEDICAID/BCBS/MEDICARE

    **ADDRESS**: ____________________________________________________________________________
    **ZIP CODE**: ______________
    **PHONE**: ___________________________
    **CELL**: ______________________
    **DATE OF REFERRAL**: _________/_________/_________

    **REASON FOR REFERRAL** □ SUBSTANCE ABUSE □ HOME SAFETY □ ORAL HEALTH □ MENTAL HEALTH □ DOMESTIC VIOLENCE □ TEEN PREGNANCY PREVENTION □ MEDICAL PROVIDER □ TOBACCO CESSATION □ EARLY HEAD START □ PRENATAL HEALTH EDUCATION □ HOME VISITING PROGRAM □ OTHER REASON FOR REFERRAL: ________________________________________________________________________ _____________________________________________________________________________________
    **REFERRED TO**:
    **AGENCY**: _________________
    **CONTACT NAME**: _________________________________
    **ADDRESS**: ________________________________________
    **PHONE**: _____________________________
    **REFERRED BY**: ________________________________________
    **DATE**: ___________________________
    **PHONE**: ____________________________________________ The importance of attending my referral has been explained to me. I understand that Wildwood Social Services will not assume responsibility as a result of my not attending my referral.

    **CLIENT SIGNATURE**: ____________________________________

    **DATE**:_________/_________/_________

    **FOLLOW-UP OUTCOME**: _________________________________________________________________ __________________________________________________________________________________________________________________________________________________________________________

    I decline service referral:
    **CLIENT SIGNATURE**: ____________________________________

    **Referral Status (Circle the Appropriate Decision)**: Denied Community Resource / No Longer Applicable / Obtained Community Resource / Pending Community Resource / Refused Community Resource / Other (Specify) _____________________________________________________________________________

    – 1
    – 2
    – 3

  • [Solved] Question HR-789

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  • [Solved] HR Questions-527

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    I have a question to ask about HR.

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    I have a question to ask about HR.

  • [Solved] Human Resources

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    – ## Boyatizisyoutube.docx **## Boyatizisyoutube.docx** **Instructions** **Part A** **This assignment was done all wrong. The writer did not put in any of the examples of a leader. You have to name a leader in your life who fit one of the six leadership styles below in bold. That person can be anyon…

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    – ## Boyatizisyoutube.docx

    **## Boyatizisyoutube.docx**

    **Instructions**

    **Part A**

    **This assignment was done all wrong. The writer did not put in any of the examples of a leader. You have to name a leader in your life who fit one of the six leadership styles below in bold. That person can be anyone, that fits that leader style. You will have to state why you think they are this leadership style. It will be a total of 6 leaders, that include anyone from Nelson Mandela or anyone who has been a leader of one of these styles. You can add parts of what was written below to make it more than 800 words.**

    The concept of Daniel Goleman of the six leadership styles that is
    **coaching, visionary, affiliative, democratic, commanding and pace setting**, all show that for one to be an effective leader, one requires to be emotionally intelligent and also be able to adapt easily. Each style emerges from different emotional competencies and has distinct effects on organizational climate and performance.

    The visionary leader will inspire with a collective purpose. This is a very successful style in the process of change or crisis since it brings the people aligned to the long-term objectives. It is the task of a coaching leader to identify the strengths of the individuals and to develop them with the help of feedback and mentoring, which helps them to create trust and loyalty. The affiliative style encourages peace, focusing on emotional attachment and cooperation; the style is especially effective in restoring a divided relationship or boosting the spirit. In the meantime, the democratic style encourages involvement where the team members are allowed to express themselves, and make their contribution to the decision. These four styles, visionary, coaching, affiliative, democratic styles, generate good resonance, which increases motivation and creativity.

    I like the idea of a visionary leader because this type of leader is one of the main styles that the military uses, especially when it comes down to offering positive leadership for newly and young troops.  When I was a young troop, I looked to visionary leaders because they were the ones who helped me grow in my career.

    The commanding and pacesetting styles should be cautiously implemented. The pacesetting leader will have high standards and demand excellence which can spur performance but will lead to burnout or anxiety when it is excessively applied. The leader with command, who acts like a director in the army, will want things done as he orders them, and this may work in times of crisis, but may have long-lasting adverse effects on morale.  The commanding leadership is one that is highly used in the military, but at times, it can be quite concerning when you have a leader who does not understand how to command and lead both at the same time.  While I have used commanding and the visionary approach, I prefer the visionary approach over the commanding approach, at this time in my career.

    **References**

    Goleman, D., Boyatzis, R. E., & McKee, A. (2013).
    _Primal leadership: Unleashing the power of emotional intelligence_. Harvard Business Press.      https://books.google.com/books?hl=en&lr=&id=ibQTAAAAQBAJ&oi=fnd&pg=PR7&dq=Goleman,+D.,+Boyatzis,+R.,+%26+McKee,+A.+(2013).+Primal+Leadership:+Unleashing+the+Power+of+Emotional+Intelligence.+Harvard+Business+Review+Press.&ots=Rv7JAoLHqV&sig=lgcl69XZegx4h-K5fO9r8DYOLdE

    Nozick, R. (1974).
    _Anarchy, state, and utopia_. John Wiley & Sons.
    [https://books.google.com/books?hl=en&lr=&id=m5G4EAAAQBAJ&oi=fnd&pg=PR1&dq=Nozick,+R.+(1974).+Anarchy,+State,+and+Utopia.+Basic+Books.&ots=SmrZ49EV2B&sig=FcoB__Qg2qdpeiDj_Ci9X5o3g2ILinks to an external site.](https://books.google.com/books?hl=en&lr=&id=m5G4EAAAQBAJ&oi=fnd&pg=PR1&dq=Nozick,+R.+(1974).+Anarchy,+State,+and+Utopia.+Basic+Books.&ots=SmrZ49EV2B&sig=FcoB__Qg2qdpeiDj_Ci9X5o3g2I)

    Rawls, J. (1971). A theory of justice, Harvard. Press, Cambridge.

    **Part B**

    Module 4: Discussion

    Instructions

    In each module, you will have the opportunity to participate in an online discussion forum.

    This week, there is only one basic prompt that you need to address, followed by at least three response posts.  Do take this as an opportunity to connect to a few of your classmates — maybe to folks who you have not chatted with at this point.

    **_Hot Tip:_** _It might be helpful to copy-paste the discussion prompts into an offline document (Word, for example), compose your responses offline, and then return to copy-paste your responses here._

    **NOTE:** _Please include each discussion prompt prior to your responses — or use topical headings or numbers to make it easy for readers to see that you’ve covered all of the prompts/items._

    This Discussion exercise is basically a "check-in" exercise — an open prompt.  That is, when you reflect on the contents of the module (the chapters read in
    _Primal Leadership_ including Boyatzis's Theory of Self-Directed Learning [Intentional Change Theory] — and the prompts that you moved through in Critical Thinking/Application Prompts exercise), what is something that stood out to you this week?  What is something that was muddy?  Did you have any "aha" moments?  Share here.
    **Write at least 300 words.** (Word counts are minimums – do feel free to exceed.)

    [https://www.youtube.com/watch?v=HhWkNZacRVE](https://www.youtube.com/watch?v=HhWkNZacRVE)

    [https://www.youtube.com/watch?v=VtKkTjtyYMw](https://www.youtube.com/watch?v=VtKkTjtyYMw)

    [https://www.youtube.com/watch?v=kxR7dNqNbWM](https://www.youtube.com/watch?v=kxR7dNqNbWM)

    [https://www.youtube.com/watch?v=gzf3zZ2Zo1s](https://www.youtube.com/watch?v=gzf3zZ2Zo1s)

    **## Boyatizisyoutube.docx**

    **Instructions**

    **Part A**

    **This assignment was done all wrong. The writer did not put in any of the examples of a leader. You have to name a leader in your life who fit one of the six leadership styles below in bold. That person can be anyone, that fits that leader style. You will have to state why you think they are this leadership style. It will be a total of 6 leaders, that include anyone from Nelson Mandela or anyone who has been a leader of one of these styles. You can add parts of what was written below to make it more than 800 words.**

    The concept of Daniel Goleman of the six leadership styles that is
    **coaching, visionary, affiliative, democratic, commanding and pace setting**, all show that for one to be an effective leader, one requires to be emotionally intelligent and also be able to adapt easily. Each style emerges from different emotional competencies and has distinct effects on organizational climate and performance.

    The visionary leader will inspire with a collective purpose. This is a very successful style in the process of change or crisis since it brings the people aligned to the long-term objectives. It is the task of a coaching leader to identify the strengths of the individuals and to develop them with the help of feedback and mentoring, which helps them to create trust and loyalty. The affiliative style encourages peace, focusing on emotional attachment and cooperation; the style is especially effective in restoring a divided relationship or boosting the spirit. In the meantime, the democratic style encourages involvement where the team members are allowed to express themselves, and make their contribution to the decision. These four styles, visionary, coaching, affiliative, democratic styles, generate good resonance, which increases motivation and creativity.

    I like the idea of a visionary leader because this type of leader is one of the main styles that the military uses, especially when it comes down to offering positive leadership for newly and young troops.  When I was a young troop, I looked to visionary leaders because they were the ones who helped me grow in my career.

    The commanding and pacesetting styles should be cautiously implemented. The pacesetting leader will have high standards and demand excellence which can spur performance but will lead to burnout or anxiety when it is excessively applied. The leader with command, who acts like a director in the army, will want things done as he orders them, and this may work in times of crisis, but may have long-lasting adverse effects on morale.  The commanding leadership is one that is highly used in the military, but at times, it can be quite concerning when you have a leader who does not understand how to command and lead both at the same time.  While I have used commanding and the visionary approach, I prefer the visionary approach over the commanding approach, at this time in my career.

    **References**

    Goleman, D., Boyatzis, R. E., & McKee, A. (2013).
    _Primal leadership: Unleashing the power of emotional intelligence_. Harvard Business Press.      https://books.google.com/books?hl=en&lr=&id=ibQTAAAAQBAJ&oi=fnd&pg=PR7&dq=Goleman,+D.,+Boyatzis,+R.,+%26+McKee,+A.+(2013).+Primal+Leadership:+Unleashing+the+Power+of+Emotional+Intelligence.+Harvard+Business+Review+Press.&ots=Rv7JAoLHqV&sig=lgcl69XZegx4h-K5fO9r8DYOLdE

    Nozick, R. (1974).
    _Anarchy, state, and utopia_. John Wiley & Sons.
    [https://books.google.com/books?hl=en&lr=&id=m5G4EAAAQBAJ&oi=fnd&pg=PR1&dq=Nozick,+R.+(1974).+Anarchy,+State,+and+Utopia.+Basic+Books.&ots=SmrZ49EV2B&sig=FcoB__Qg2qdpeiDj_Ci9X5o3g2ILinks to an external site.](https://books.google.com/books?hl=en&lr=&id=m5G4EAAAQBAJ&oi=fnd&pg=PR1&dq=Nozick,+R.+(1974).+Anarchy,+State,+and+Utopia.+Basic+Books.&ots=SmrZ49EV2B&sig=FcoB__Qg2qdpeiDj_Ci9X5o3g2I)

    Rawls, J. (1971). A theory of justice, Harvard. Press, Cambridge.

    **Part B**

    Module 4: Discussion

    Instructions

    In each module, you will have the opportunity to participate in an online discussion forum.

    This week, there is only one basic prompt that you need to address, followed by at least three response posts.  Do take this as an opportunity to connect to a few of your classmates — maybe to folks who you have not chatted with at this point.

    **_Hot Tip:_** _It might be helpful to copy-paste the discussion prompts into an offline document (Word, for example), compose your responses offline, and then return to copy-paste your responses here._

    **NOTE:** _Please include each discussion prompt prior to your responses — or use topical headings or numbers to make it easy for readers to see that you’ve covered all of the prompts/items._

    This Discussion exercise is basically a "check-in" exercise — an open prompt.  That is, when you reflect on the contents of the module (the chapters read in
    _Primal Leadership_ including Boyatzis's Theory of Self-Directed Learning [Intentional Change Theory] — and the prompts that you moved through in Critical Thinking/Application Prompts exercise), what is something that stood out to you this week?  What is something that was muddy?  Did you have any "aha" moments?  Share here.
    **Write at least 300 words.** (Word counts are minimums – do feel free to exceed.)

    [https://www.youtube.com/watch?v=HhWkNZacRVE](https://www.youtube.com/watch?v=HhWkNZacRVE)

    [https://www.youtube.com/watch?v=VtKkTjtyYMw](https://www.youtube.com/watch?v=VtKkTjtyYMw)

    [https://www.youtube.com/watch?v=kxR7dNqNbWM](https://www.youtube.com/watch?v=kxR7dNqNbWM)

    [https://www.youtube.com/watch?v=gzf3zZ2Zo1s](https://www.youtube.com/watch?v=gzf3zZ2Zo1s)

  • [Solved] McDonalds fast food most common challenges during the pandemic

    ✓ Verified Academic Solution Available

    Executive Solution Overview

    Needing a 4 slide powerpoint on the attached information – ## McDonaldsduringCOVID-19.docx **## McDonaldsduringCOVID-19.docx** 2 **The impact of the Pandemic on McDonald's.** Name of the student Institution Professor Course **Introduction** The COVID-19 pandemic brought many difficulties to business…

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    Assignment Prompt & Instructions

    Needing a 4 slide powerpoint on the attached information

    – ## McDonaldsduringCOVID-19.docx

    **## McDonaldsduringCOVID-19.docx**

    2

    **The impact of the Pandemic on McDonald's.**

    Name of the student

    Institution

    Professor

    Course

    **Introduction**

    The COVID-19 pandemic brought many difficulties to businesses worldwide, and McDonald's, one of the biggest fast-food chains, was no exception. The company was challenged in many different areas; however, the ones that stood out to me the most were health and safety concerns and deteriorating customer services.

    **Health and Safety Concerns**

    One of the most urgent problems McDonald's had to deal with during the pandemic was health and safety. The close interaction in fast-food restaurants increased the possibility of a viral spread. Such issues as a lack of personal protective equipment (PPE), irregular social distancing, and delays in informing the workers about the COVID-19 cases among co-workers were listed. Workers complained that they were occasionally required to work without proper safety equipment, and consumers were concerned with hygiene (Chong et al.,2022). These issues caused people to shout, labor unions to push, and lawsuits against the company for negligence in protecting people. Some recommendations that McDonald's should have implemented were the use a corporate-wide safety system based on technology. This may involve real-time health monitoring, auto contact tracing, intelligent sanitation and UV-light cleaning system. This would decrease human error, improve the response time in an outbreak, and increase safety and transparency through automated systems. The presence of visible safety measures, including automated sanitation tools, would give hope to customers and employees, increasing trust in the brand. Such a strategy would also minimize the threat of lawsuits in the future and make McDonald's a proactive, innovative leader in the public's health safety in times of crisis.

    **Declining Customer Service**

    The pandemic led to poor quality of customer service, primarily because of staff shortage and operational pressure. Overworked employees experienced more lines, frustrated customers, and more errors in orders(Norbutayevich,2025). Drive-thru traffic increased due to the closure of the dining rooms, yet employees tended to be unable to handle the demand, resulting in long queues and errors. In the same way, the mobile app, as convenient as it was, did not always interface with in-store processes, bringing more delays. Such service breakdowns damaged the reputation of McDonald's as a fast and reliable restaurant, and customer satisfaction surveys showed a decline in loyalty. Some recommendations would have been to become more efficient and decrease the number of stressful situations among the staff, McDonald's will have to increase the utilization of automation and digital technology. These involve self-service kiosk (which has been implemented), scaling and updating the mobile application and voice-powered AI-based ordering systems in the drive-through lanes. Accuracy and speed in ordering, as well as digital menu boards and dual-lane drive-thru, could help reduce congestion and improve the innovative technologies in the kitchen. These tools would be supplemented by employee training that will provide staff with an effective way of dealing with customer frustrations. The automation of routine procedures would allow the employees to concentrate their energies on food preparation and delivery would minimize wait time and errors. Improved digital channels would satisfy the changing consumer needs for contactless service and increase customer satisfaction. Accepting the latest technology would help the company modernize its service model, relieve the pressure on the employees and secure the brand image.

    **Conclusion**

    The COVID-19 crisis revealed significant weaknesses in McDonald's work, such as health and safety risks and poor customer service. Solutions would have been stronger by implementing technology to drive safety systems and investing in technology to serve customers better. These plans are not only trying to resolve the problems that McDonald's faced, but also to prepare the company in case of a future crisis by making it more people-centered and customer-oriented.

    References

    Norbutayevich, B. O. (2025). MCDONALD'S POLICY AND GLOBAL INTEGRATION PROCESS DURING THE COVID-19 PANDEMIC.
    _EduVision: Journal of Innovations in Pedagogy and Educational Advancements_,
    _1_(3), 619-623.

    Chong, L. H. Y., Yang, X., Wei, Y., Wang, Y., Alzufairi, T. A., & Aljuwaisri, R. M. R. (2022). The Impact of Covid-19 to Mcdonald’s: Its Response and Post-Pandemic Plan.
    _Advances in Global Economics and Business Journal_,
    _3_(1), 28-38.

    Ng, J. Y., Ng, C. Q., Hilmin, S. N., Ng, C. Y., & Nasharuddin, N. F. (2022). Analysis of the impact of covid-19 pandemic on consumer satisfaction: A study of McDonald’s Food Delivery.
    _International Journal of Tourism and Hospitality in Asia Pasific. https://doi. org/10.32535/ijthap. v5i2_,
    _1588_.

    **## McDonaldsduringCOVID-19.docx**

    2

    **The impact of the Pandemic on McDonald's.**

    Name of the student

    Institution

    Professor

    Course

    **Introduction**

    The COVID-19 pandemic brought many difficulties to businesses worldwide, and McDonald's, one of the biggest fast-food chains, was no exception. The company was challenged in many different areas; however, the ones that stood out to me the most were health and safety concerns and deteriorating customer services.

    **Health and Safety Concerns**

    One of the most urgent problems McDonald's had to deal with during the pandemic was health and safety. The close interaction in fast-food restaurants increased the possibility of a viral spread. Such issues as a lack of personal protective equipment (PPE), irregular social distancing, and delays in informing the workers about the COVID-19 cases among co-workers were listed. Workers complained that they were occasionally required to work without proper safety equipment, and consumers were concerned with hygiene (Chong et al.,2022). These issues caused people to shout, labor unions to push, and lawsuits against the company for negligence in protecting people. Some recommendations that McDonald's should have implemented were the use a corporate-wide safety system based on technology. This may involve real-time health monitoring, auto contact tracing, intelligent sanitation and UV-light cleaning system. This would decrease human error, improve the response time in an outbreak, and increase safety and transparency through automated systems. The presence of visible safety measures, including automated sanitation tools, would give hope to customers and employees, increasing trust in the brand. Such a strategy would also minimize the threat of lawsuits in the future and make McDonald's a proactive, innovative leader in the public's health safety in times of crisis.

    **Declining Customer Service**

    The pandemic led to poor quality of customer service, primarily because of staff shortage and operational pressure. Overworked employees experienced more lines, frustrated customers, and more errors in orders(Norbutayevich,2025). Drive-thru traffic increased due to the closure of the dining rooms, yet employees tended to be unable to handle the demand, resulting in long queues and errors. In the same way, the mobile app, as convenient as it was, did not always interface with in-store processes, bringing more delays. Such service breakdowns damaged the reputation of McDonald's as a fast and reliable restaurant, and customer satisfaction surveys showed a decline in loyalty. Some recommendations would have been to become more efficient and decrease the number of stressful situations among the staff, McDonald's will have to increase the utilization of automation and digital technology. These involve self-service kiosk (which has been implemented), scaling and updating the mobile application and voice-powered AI-based ordering systems in the drive-through lanes. Accuracy and speed in ordering, as well as digital menu boards and dual-lane drive-thru, could help reduce congestion and improve the innovative technologies in the kitchen. These tools would be supplemented by employee training that will provide staff with an effective way of dealing with customer frustrations. The automation of routine procedures would allow the employees to concentrate their energies on food preparation and delivery would minimize wait time and errors. Improved digital channels would satisfy the changing consumer needs for contactless service and increase customer satisfaction. Accepting the latest technology would help the company modernize its service model, relieve the pressure on the employees and secure the brand image.

    **Conclusion**

    The COVID-19 crisis revealed significant weaknesses in McDonald's work, such as health and safety risks and poor customer service. Solutions would have been stronger by implementing technology to drive safety systems and investing in technology to serve customers better. These plans are not only trying to resolve the problems that McDonald's faced, but also to prepare the company in case of a future crisis by making it more people-centered and customer-oriented.

    References

    Norbutayevich, B. O. (2025). MCDONALD'S POLICY AND GLOBAL INTEGRATION PROCESS DURING THE COVID-19 PANDEMIC.
    _EduVision: Journal of Innovations in Pedagogy and Educational Advancements_,
    _1_(3), 619-623.

    Chong, L. H. Y., Yang, X., Wei, Y., Wang, Y., Alzufairi, T. A., & Aljuwaisri, R. M. R. (2022). The Impact of Covid-19 to Mcdonald’s: Its Response and Post-Pandemic Plan.
    _Advances in Global Economics and Business Journal_,
    _3_(1), 28-38.

    Ng, J. Y., Ng, C. Q., Hilmin, S. N., Ng, C. Y., & Nasharuddin, N. F. (2022). Analysis of the impact of covid-19 pandemic on consumer satisfaction: A study of McDonald’s Food Delivery.
    _International Journal of Tourism and Hospitality in Asia Pasific. https://doi. org/10.32535/ijthap. v5i2_,
    _1588_.

  • [Solved] HRM 320 Project One

    ✓ Verified Academic Solution Available

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    In-depth study guidance and analytical solution covering HRM 320 Project One.

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