Assignment Prompt & Instructions
– 2 years ago
**files (3)**
– ## HM4001_CandidateInformation.pdf
– ## INSTRUCTIONS.docx
– ## HM4001_Rubric.pdf
**## HM4001_CandidateInformation.pdf**
HM4001 CANDIDATE INFORMATION
Erica
● Education: B.S. in Health Studies
● Experience: 4 years in HR, 2 years as medical assistant with current organization
● Volunteer Work: Erica has performed extensive global health volunteer work, including
assisting the running of a community clinic in Kenya. Currently, she mentors small
business owners in the area who are just starting their enterprise.
● Comments from managers and coworkers:
➢ “Erica is the protocol guru. Everybody asks her when there is confusion.”
➢ “The time she took to mentor new hires was above and beyond.”
➢ “Erica admits she isn’t the best at interpreting data, though she doesn’t hesitate
to ask for help.”
➢ “She’s a bright light who brings inspiration and vision to the department. She’s
always suggesting new ways to approach or do things.”
➢ “Erica requires so little oversight. Although this can be a boon, there are times
her manager would like her to check in more.”
➢ “When there’s overwhelm on the ward, Erica’s calm demeanor always helps to
redirect the other team members.”
➢ “She’s okay at staffing, although it took her a little longer.”
Kendra
● Education: Certificate in Health Management
● Experience: 7 years as a medical assistant with current organization
● Volunteer Work: Very involved in her neighborhood association, participates in a
program that provides rides to the elderly to and from doctor’s appointments, errands,
etc.
● Comments from managers and coworkers:
➢ “Kendra is a real self-starter, she doesn’t need a lot of supervision.”
➢ “Her family seems like the most important thing to her, and sometimes this
affects her flexibility at work.”
➢ “Other team members prefer to collaborate with Kendra when given a choice.”
➢ “Kendra is a rule-follower and a stickler for details. She’s a watchdog for the
department when it comes to following regulations.“
➢ “Kendra was very uncomfortable when she had to run the weekly team meeting.”
➢ “She works well with others, always cooperates.”
➢ “Kendra helped our department manage resources, and we were able to trim
extra costs from the budget.”
Arlo
● Education: B.S. in Medical Assistance
● Experience: 3 years as a dental hygienist, 15 years as a medical assistant with current
organization
● Volunteer Work: None
HM4001 CANDIDATE INFORMATION
● Comments from managers and coworkers:
➢ “He’s too nice to manage people. He can be a pushover.”
➢ “Arlo doesn’t like to do things out of order.”
➢ “He is very independent.”
➢ “He resisted changes in the department. Even though the changes were for the
better, he was annoyed at having to alter his process.”
➢ “Fantastic with patients.”
➢ “Arlo is a great trainer and teacher. He has a knack for showing others how to do
things efficiently.”
➢ “Arlo is efficient and pleasant, but he can be hard to read sometimes.”
**## INSTRUCTIONS.docx**
**This Assessment requires submission of one email of 3–5 paragraphs, a 1- to 2-page infographic, and a memo of 3 paragraphs.**
***Please have to be three separate documents. Thanks**
To complete this assessment, read the Healthcare Leadership and Management Scenario and complete Parts 1–3 below.
**Healthcare Leadership and Management Scenario** _You work on a team of medical assistants at a busy children's clinic. The absence of a manager who has been out of the office due to personal illness is causing significant stress in the workplace. HR sees the need for a new manager. As the senior member of your team, you have been asked to participate in the process of writing a job description and hiring a new manager._
[Part I: Email to Clinic Director](https://tempolearning.brightspace.com/content/enforced/29433-HM4001/Assessment.html)
_The clinic director has identified a list of responsibilities that he could potentially use within the job description for the manager position, but he wants to gather information from someone who works closely with this department on a regular basis. He asks you to analyze the list of responsibilities and choose 5 that you think are most important. For each of these 5 selected tasks, explain why it is an important responsibility from both a manager and a leader perspective. Draft an email in response to the clinic director’s request that identifies the 5 responsibilities and analyzes each from both perspectives._
· Setting a department vision
· Maintaining a smooth relationship with the physicians
· Overseeing technology acquisition for the department
· Being an effective spokesperson for the organization
· Determining strategies for the future
· Motivating stakeholders
· Ensuring patient satisfaction
· Mentoring new hires
· Fostering collaboration
· Assisting with budgeting
· Aligning team with organizational values
· Facilitating continuing education for staff
· Training new employees
· Connecting people across departments
· Controlling departmental resources
· Establishing a department mission
Your email response should be between 3 and 5 paragraphs in length.
[Part II: Manager and Leader Responsibility Infographic](https://tempolearning.brightspace.com/content/enforced/29433-HM4001/Assessment.html)
In addition to emailing the clinic director regarding the importance of responsibilities from both a leader and manager perspective, you have also been asked to communicate these important responsibilities to the employees in your department. You decide to create an infographic that explains the responsibilities from both a leader and manager perspective, highlighting the fact that, while not everyone is in a management position, everyone on the team can be a leader in some way.
Your infographic should be 1–2 pages in length and should include at least one APA-formatted resource that supports your explanation of responsibilities. Although not required, you can use this website to help you create an infographic.
[https://www.easel.ly/](https://www.easel.ly/)
[Part III: Response Memo on Evaluation of Candidates](https://tempolearning.brightspace.com/content/enforced/29433-HM4001/Assessment.html)
The hiring committee has narrowed their search to three candidates from within your current team: Erica, Kendra, and Arlo. You work with each of these candidates on a daily basis, so the hiring committee asks for your evaluation of the candidates and a recommendation for the manager position. Evaluate the three candidates (Erica, Kendra, and Arlo) based on the responsibilities that you feel are most important and the candidate information provided. Write a memo to the clinical director, who is part of the hiring committee, that includes the following:
· Make a recommendation for one candidate who best displays both manager and leader characteristics. Reference at least 2 responsibilities that were analyzed within your email to the clinical director in Part 1.
· Reference at least 1 appropriate scholarly resource in APA format that supports your recommendation.
(Recommended length: 3 paragraphs)
**## HM4001_Rubric.pdf**
©2023 Walden University 1
HM4001: Manager vs. Leader: Differentiate the characteristics of managers and leaders.
Assessment Rubric
0 Not
Present
1
Needs Improvement
2
Meets Expectations
Module 1: The Characteristics of Leaders and Managers
Part 1: Identify 5 manager
responsibilities that are most
important within the children’s
clinic.
LO1.1: Identify key managerial
responsibilities for a job description.
Response is not present. Email does not clearly identify 5
responsibilities, or the
responsibilities listed are not
from the list provided.
Email clearly identifies the 5
responsibilities from the list
provided that are most
important.
Part 1: Analyze the importance of
each of the 5 chosen
responsibilities from a
managerial perspective.
LO1.2: Analyze job responsibilities
from a managerial perspective.
Response is not present. Email includes an explanation
that is inaccurate, unclear, or
incomplete, or fewer than 5
responsibilities are explained.
Email accurately, clearly, and
completely explains each of the
5 chosen responsibilities from a
managerial perspective.
Part 1: Analyze the importance of
each of the 5 chosen
responsibilities from a
leadership perspective.
LO1.3: Analyze job responsibilities
from a leadership perspective.
Response is not present. Email includes an explanation
that is inaccurate, unclear, or
incomplete, or fewer than 5
responsibilities are explained.
Email accurately, clearly, and
completely explains each of the
5 chosen responsibilities from a
leadership perspective.
©2023 Walden University 2
Part 2: Develop an infographic
that communicates the
importance of the 5 chosen
responsibilities to other
healthcare professionals.
LO1.4: Create infographic that
highlights leadership and
managerial job responsibilities for
healthcare professionals.
Response is not present. Infographic does not
communicate all 5 chosen
responsibilities, or the
infographic is unclear or
incomplete.
Infographic graphically
communicates the 5 chosen
responsibilities to other
healthcare professionals in a
clear and complete way.
Part 2: Reference at least one
appropriate resource in APA
format within the infographic.
LO1.5: Reference appropriate
resources.
Response is not present. Infographic includes a reference
that is inappropriate or
improperly formatted.
Infographic includes at least
one appropriate reference in
APA format.
Part 3: Make a recommendation
for one candidate who best
displays both manager and
leader characteristics. Reference
at least 2 responsibilities that
were analyzed within your email
in Part 1.
LO1.6: Recommend a candidate
for a manager position.
Response is not present. Memo is unclear on a
recommendation, or the
recommendation is not properly
justified based on
responsibilities identified or
candidate information.
Memo clearly recommends one
candidate and explains the
decision based on the
responsibilities identified as well
as on the candidate
information.
©2023 Walden University 3
Part 3: Reference at least one
appropriate resource in APA
format within a memo.
LO1.7: Reference appropriate
resources.
Response is not present. Memo includes a reference that
is inappropriate or improperly
formatted.
Memo includes at least one
appropriate reference in APA
format.
Exceeds Expectations: In-Depth Analysis
No Yes
Learning Objective: Analyze
responsibilities and
characteristics that differentiate
managers and leaders in
healthcare settings.
Responses do not include evaluations of
responsibilities and recommendations that reflect well-
developed and detailed comparisons of leader and
manager perspectives. Strong rationale is not
supported by professional literature. Infographic does
not present information in a cogent and/or engaging
way or does not include well-documented sources.
References and/or citations do not entirely follow APA
guidelines.
Responses include substantive evaluations of
responsibilities and recommendations that
reflect well-developed and detailed comparisons
of leader and manager perspectives. Strong
rationale supported by professional literature is
provided. Infographic presents information in a
cogent and/or engaging way and includes well-
documented sources. Email and memo are
written in an engaging and informative manner.
The infographic is creative and interesting to the
audience. References and citations follow APA
formatting and are used effectively in the email,
memo, and infographic.
©2023 Walden University 4
Written Communication: Write with clarity, coherence, and purpose.
0 Not
Present
1
Needs Improvement
2
Meets Expectations
LO1: Construct complete and
correct sentences (AWE
2; Sentence Level Skills)
Sentences are incoherent
and impede reader’s
access to ideas.
Sentences are incomplete and/or
include fragments and run-on
sentences, limiting reader’s access
to ideas.
Sentences structure effectively conveys
meaning to the reader.
LO2: Demonstrate the
effective use of grammar and
mechanics. (AWE 2;
Sentence Level Skills)
Multiple inaccuracies in
grammar and mechanics
impede reader’s access to
ideas.
Some inaccuracies in grammar and
mechanics limit reader’s access to
ideas.
Use of grammar and mechanics is
straightforward and effectively conveys
meaning to the reader.
©2023 Walden University 5
LO3: Create cohesive
paragraphs with a clear
central idea. (AWE 2;
Paragraph Level Skills)
Paragraphs, or lack of
paragraphs, impede
reader’s access to ideas.
Construction of main idea and/or
supporting paragraphs limit
reader’s access to ideas.
Main idea and/or supporting
paragraphs effectively convey meaning
to the reader.
LO4: Use supporting material
to support a claim. (AWE 2;
Use of Evidence)
Supporting materials are
not present.
Supporting material is used
inconsistently or inappropriately.
Supporting material is used to enhance
meaning. Writing is appropriately
paraphrased and uses direct quotes as
applicable.
LO6: Identify sources (AWE
2; Credit to source)
Sources are missing. Writing inconsistently identifies or
misrepresents sources.
Writing clearly identifies the source of
nonoriginal material and/or ideas.
LO8: Use transitions to
connect ideas. (AWE 3;
essay-level skills)
Transitions are not
present.
Transitions are used inconsistently
or limit reader’s access to ideas.
Writing conveys a cohesive idea
through the effective use of transitions.
LO9: Use appropriate tone
and vocabulary for a given
audience. (AWE 3;
Awareness of audience and
discipline)
Vocabulary and tone are
inappropriate for the
audience.
Vocabulary and tone vary
throughout the writing, limiting
reader’s access to ideas.
Vocabulary and tone communicate key
concepts that are appropriate for the
audience.
©2023 Walden University 6
LO10: Apply APA formatting
and style guidelines. (AWE 3
awareness of audience and
discipline and credit to
source)
APA formatting and style
are not present.
Writing inconsistently uses in-text
citations and references. Major
errors in APA style impede
understanding and/or violate
standards for academic integrity.
Writing uses in-text citations
appropriately, includes references when
applicable, and is formatted according
to APA style. Minor errors in APA style
do not impede understanding or violate
standards for academic integrity.
**## HM4001_Rubric.pdf**
©2023 Walden University 1
HM4001: Manager vs. Leader: Differentiate the characteristics of managers and leaders.
Assessment Rubric
0 Not
Present
1
Needs Improvement
2
Meets Expectations
Module 1: The Characteristics of Leaders and Managers
Part 1: Identify 5 manager
responsibilities that are most
important within the children’s
clinic.
LO1.1: Identify key managerial
responsibilities for a job description.
Response is not present. Email does not clearly identify 5
responsibilities, or the
responsibilities listed are not
from the list provided.
Email clearly identifies the 5
responsibilities from the list
provided that are most
important.
Part 1: Analyze the importance of
each of the 5 chosen
responsibilities from a
managerial perspective.
LO1.2: Analyze job responsibilities
from a managerial perspective.
Response is not present. Email includes an explanation
that is inaccurate, unclear, or
incomplete, or fewer than 5
responsibilities are explained.
Email accurately, clearly, and
completely explains each of the
5 chosen responsibilities from a
managerial perspective.
Part 1: Analyze the importance of
each of the 5 chosen
responsibilities from a
leadership perspective.
LO1.3: Analyze job responsibilities
from a leadership perspective.
Response is not present. Email includes an explanation
that is inaccurate, unclear, or
incomplete, or fewer than 5
responsibilities are explained.
Email accurately, clearly, and
completely explains each of the
5 chosen responsibilities from a
leadership perspective.
©2023 Walden University 2
Part 2: Develop an infographic
that communicates the
importance of the 5 chosen
responsibilities to other
healthcare professionals.
LO1.4: Create infographic that
highlights leadership and
managerial job responsibilities for
healthcare professionals.
Response is not present. Infographic does not
communicate all 5 chosen
responsibilities, or the
infographic is unclear or
incomplete.
Infographic graphically
communicates the 5 chosen
responsibilities to other
healthcare professionals in a
clear and complete way.
Part 2: Reference at least one
appropriate resource in APA
format within the infographic.
LO1.5: Reference appropriate
resources.
Response is not present. Infographic includes a reference
that is inappropriate or
improperly formatted.
Infographic includes at least
one appropriate reference in
APA format.
Part 3: Make a recommendation
for one candidate who best
displays both manager and
leader characteristics. Reference
at least 2 responsibilities that
were analyzed within your email
in Part 1.
LO1.6: Recommend a candidate
for a manager position.
Response is not present. Memo is unclear on a
recommendation, or the
recommendation is not properly
justified based on
responsibilities identified or
candidate information.
Memo clearly recommends one
candidate and explains the
decision based on the
responsibilities identified as well
as on the candidate
information.
©2023 Walden University 3
Part 3: Reference at least one
appropriate resource in APA
format within a memo.
LO1.7: Reference appropriate
resources.
Response is not present. Memo includes a reference that
is inappropriate or improperly
formatted.
Memo includes at least one
appropriate reference in APA
format.
Exceeds Expectations: In-Depth Analysis
No Yes
Learning Objective: Analyze
responsibilities and
characteristics that differentiate
managers and leaders in
healthcare settings.
Responses do not include evaluations of
responsibilities and recommendations that reflect well-
developed and detailed comparisons of leader and
manager perspectives. Strong rationale is not
supported by professional literature. Infographic does
not present information in a cogent and/or engaging
way or does not include well-documented sources.
References and/or citations do not entirely follow APA
guidelines.
Responses include substantive evaluations of
responsibilities and recommendations that
reflect well-developed and detailed comparisons
of leader and manager perspectives. Strong
rationale supported by professional literature is
provided. Infographic presents information in a
cogent and/or engaging way and includes well-
documented sources. Email and memo are
written in an engaging and informative manner.
The infographic is creative and interesting to the
audience. References and citations follow APA
formatting and are used effectively in the email,
memo, and infographic.
©2023 Walden University 4
Written Communication: Write with clarity, coherence, and purpose.
0 Not
Present
1
Needs Improvement
2
Meets Expectations
LO1: Construct complete and
correct sentences (AWE
2; Sentence Level Skills)
Sentences are incoherent
and impede reader’s
access to ideas.
Sentences are incomplete and/or
include fragments and run-on
sentences, limiting reader’s access
to ideas.
Sentences structure effectively conveys
meaning to the reader.
LO2: Demonstrate the
effective use of grammar and
mechanics. (AWE 2;
Sentence Level Skills)
Multiple inaccuracies in
grammar and mechanics
impede reader’s access to
ideas.
Some inaccuracies in grammar and
mechanics limit reader’s access to
ideas.
Use of grammar and mechanics is
straightforward and effectively conveys
meaning to the reader.
©2023 Walden University 5
LO3: Create cohesive
paragraphs with a clear
central idea. (AWE 2;
Paragraph Level Skills)
Paragraphs, or lack of
paragraphs, impede
reader’s access to ideas.
Construction of main idea and/or
supporting paragraphs limit
reader’s access to ideas.
Main idea and/or supporting
paragraphs effectively convey meaning
to the reader.
LO4: Use supporting material
to support a claim. (AWE 2;
Use of Evidence)
Supporting materials are
not present.
Supporting material is used
inconsistently or inappropriately.
Supporting material is used to enhance
meaning. Writing is appropriately
paraphrased and uses direct quotes as
applicable.
LO6: Identify sources (AWE
2; Credit to source)
Sources are missing. Writing inconsistently identifies or
misrepresents sources.
Writing clearly identifies the source of
nonoriginal material and/or ideas.
LO8: Use transitions to
connect ideas. (AWE 3;
essay-level skills)
Transitions are not
present.
Transitions are used inconsistently
or limit reader’s access to ideas.
Writing conveys a cohesive idea
through the effective use of transitions.
LO9: Use appropriate tone
and vocabulary for a given
audience. (AWE 3;
Awareness of audience and
discipline)
Vocabulary and tone are
inappropriate for the
audience.
Vocabulary and tone vary
throughout the writing, limiting
reader’s access to ideas.
Vocabulary and tone communicate key
concepts that are appropriate for the
audience.
©2023 Walden University 6
LO10: Apply APA formatting
and style guidelines. (AWE 3
awareness of audience and
discipline and credit to
source)
APA formatting and style
are not present.
Writing inconsistently uses in-text
citations and references. Major
errors in APA style impede
understanding and/or violate
standards for academic integrity.
Writing uses in-text citations
appropriately, includes references when
applicable, and is formatted according
to APA style. Minor errors in APA style
do not impede understanding or violate
standards for academic integrity.
**## HM4001_CandidateInformation.pdf**
HM4001 CANDIDATE INFORMATION
Erica
● Education: B.S. in Health Studies
● Experience: 4 years in HR, 2 years as medical assistant with current organization
● Volunteer Work: Erica has performed extensive global health volunteer work, including
assisting the running of a community clinic in Kenya. Currently, she mentors small
business owners in the area who are just starting their enterprise.
● Comments from managers and coworkers:
➢ “Erica is the protocol guru. Everybody asks her when there is confusion.”
➢ “The time she took to mentor new hires was above and beyond.”
➢ “Erica admits she isn’t the best at interpreting data, though she doesn’t hesitate
to ask for help.”
➢ “She’s a bright light who brings inspiration and vision to the department. She’s
always suggesting new ways to approach or do things.”
➢ “Erica requires so little oversight. Although this can be a boon, there are times
her manager would like her to check in more.”
➢ “When there’s overwhelm on the ward, Erica’s calm demeanor always helps to
redirect the other team members.”
➢ “She’s okay at staffing, although it took her a little longer.”
Kendra
● Education: Certificate in Health Management
● Experience: 7 years as a medical assistant with current organization
● Volunteer Work: Very involved in her neighborhood association, participates in a
program that provides rides to the elderly to and from doctor’s appointments, errands,
etc.
● Comments from managers and coworkers:
➢ “Kendra is a real self-starter, she doesn’t need a lot of supervision.”
➢ “Her family seems like the most important thing to her, and sometimes this
affects her flexibility at work.”
➢ “Other team members prefer to collaborate with Kendra when given a choice.”
➢ “Kendra is a rule-follower and a stickler for details. She’s a watchdog for the
department when it comes to following regulations.“
➢ “Kendra was very uncomfortable when she had to run the weekly team meeting.”
➢ “She works well with others, always cooperates.”
➢ “Kendra helped our department manage resources, and we were able to trim
extra costs from the budget.”
Arlo
● Education: B.S. in Medical Assistance
● Experience: 3 years as a dental hygienist, 15 years as a medical assistant with current
organization
● Volunteer Work: None
HM4001 CANDIDATE INFORMATION
● Comments from managers and coworkers:
➢ “He’s too nice to manage people. He can be a pushover.”
➢ “Arlo doesn’t like to do things out of order.”
➢ “He is very independent.”
➢ “He resisted changes in the department. Even though the changes were for the
better, he was annoyed at having to alter his process.”
➢ “Fantastic with patients.”
➢ “Arlo is a great trainer and teacher. He has a knack for showing others how to do
things efficiently.”
➢ “Arlo is efficient and pleasant, but he can be hard to read sometimes.”
**## INSTRUCTIONS.docx**
**This Assessment requires submission of one email of 3–5 paragraphs, a 1- to 2-page infographic, and a memo of 3 paragraphs.**
***Please have to be three separate documents. Thanks**
To complete this assessment, read the Healthcare Leadership and Management Scenario and complete Parts 1–3 below.
**Healthcare Leadership and Management Scenario** _You work on a team of medical assistants at a busy children's clinic. The absence of a manager who has been out of the office due to personal illness is causing significant stress in the workplace. HR sees the need for a new manager. As the senior member of your team, you have been asked to participate in the process of writing a job description and hiring a new manager._
[Part I: Email to Clinic Director](https://tempolearning.brightspace.com/content/enforced/29433-HM4001/Assessment.html)
_The clinic director has identified a list of responsibilities that he could potentially use within the job description for the manager position, but he wants to gather information from someone who works closely with this department on a regular basis. He asks you to analyze the list of responsibilities and choose 5 that you think are most important. For each of these 5 selected tasks, explain why it is an important responsibility from both a manager and a leader perspective. Draft an email in response to the clinic director’s request that identifies the 5 responsibilities and analyzes each from both perspectives._
· Setting a department vision
· Maintaining a smooth relationship with the physicians
· Overseeing technology acquisition for the department
· Being an effective spokesperson for the organization
· Determining strategies for the future
· Motivating stakeholders
· Ensuring patient satisfaction
· Mentoring new hires
· Fostering collaboration
· Assisting with budgeting
· Aligning team with organizational values
· Facilitating continuing education for staff
· Training new employees
· Connecting people across departments
· Controlling departmental resources
· Establishing a department mission
Your email response should be between 3 and 5 paragraphs in length.
[Part II: Manager and Leader Responsibility Infographic](https://tempolearning.brightspace.com/content/enforced/29433-HM4001/Assessment.html)
In addition to emailing the clinic director regarding the importance of responsibilities from both a leader and manager perspective, you have also been asked to communicate these important responsibilities to the employees in your department. You decide to create an infographic that explains the responsibilities from both a leader and manager perspective, highlighting the fact that, while not everyone is in a management position, everyone on the team can be a leader in some way.
Your infographic should be 1–2 pages in length and should include at least one APA-formatted resource that supports your explanation of responsibilities. Although not required, you can use this website to help you create an infographic.
[https://www.easel.ly/](https://www.easel.ly/)
[Part III: Response Memo on Evaluation of Candidates](https://tempolearning.brightspace.com/content/enforced/29433-HM4001/Assessment.html)
The hiring committee has narrowed their search to three candidates from within your current team: Erica, Kendra, and Arlo. You work with each of these candidates on a daily basis, so the hiring committee asks for your evaluation of the candidates and a recommendation for the manager position. Evaluate the three candidates (Erica, Kendra, and Arlo) based on the responsibilities that you feel are most important and the candidate information provided. Write a memo to the clinical director, who is part of the hiring committee, that includes the following:
· Make a recommendation for one candidate who best displays both manager and leader characteristics. Reference at least 2 responsibilities that were analyzed within your email to the clinical director in Part 1.
· Reference at least 1 appropriate scholarly resource in APA format that supports your recommendation.
(Recommended length: 3 paragraphs)
**## HM4001_Rubric.pdf**
©2023 Walden University 1
HM4001: Manager vs. Leader: Differentiate the characteristics of managers and leaders.
Assessment Rubric
0 Not
Present
1
Needs Improvement
2
Meets Expectations
Module 1: The Characteristics of Leaders and Managers
Part 1: Identify 5 manager
responsibilities that are most
important within the children’s
clinic.
LO1.1: Identify key managerial
responsibilities for a job description.
Response is not present. Email does not clearly identify 5
responsibilities, or the
responsibilities listed are not
from the list provided.
Email clearly identifies the 5
responsibilities from the list
provided that are most
important.
Part 1: Analyze the importance of
each of the 5 chosen
responsibilities from a
managerial perspective.
LO1.2: Analyze job responsibilities
from a managerial perspective.
Response is not present. Email includes an explanation
that is inaccurate, unclear, or
incomplete, or fewer than 5
responsibilities are explained.
Email accurately, clearly, and
completely explains each of the
5 chosen responsibilities from a
managerial perspective.
Part 1: Analyze the importance of
each of the 5 chosen
responsibilities from a
leadership perspective.
LO1.3: Analyze job responsibilities
from a leadership perspective.
Response is not present. Email includes an explanation
that is inaccurate, unclear, or
incomplete, or fewer than 5
responsibilities are explained.
Email accurately, clearly, and
completely explains each of the
5 chosen responsibilities from a
leadership perspective.
©2023 Walden University 2
Part 2: Develop an infographic
that communicates the
importance of the 5 chosen
responsibilities to other
healthcare professionals.
LO1.4: Create infographic that
highlights leadership and
managerial job responsibilities for
healthcare professionals.
Response is not present. Infographic does not
communicate all 5 chosen
responsibilities, or the
infographic is unclear or
incomplete.
Infographic graphically
communicates the 5 chosen
responsibilities to other
healthcare professionals in a
clear and complete way.
Part 2: Reference at least one
appropriate resource in APA
format within the infographic.
LO1.5: Reference appropriate
resources.
Response is not present. Infographic includes a reference
that is inappropriate or
improperly formatted.
Infographic includes at least
one appropriate reference in
APA format.
Part 3: Make a recommendation
for one candidate who best
displays both manager and
leader characteristics. Reference
at least 2 responsibilities that
were analyzed within your email
in Part 1.
LO1.6: Recommend a candidate
for a manager position.
Response is not present. Memo is unclear on a
recommendation, or the
recommendation is not properly
justified based on
responsibilities identified or
candidate information.
Memo clearly recommends one
candidate and explains the
decision based on the
responsibilities identified as well
as on the candidate
information.
©2023 Walden University 3
Part 3: Reference at least one
appropriate resource in APA
format within a memo.
LO1.7: Reference appropriate
resources.
Response is not present. Memo includes a reference that
is inappropriate or improperly
formatted.
Memo includes at least one
appropriate reference in APA
format.
Exceeds Expectations: In-Depth Analysis
No Yes
Learning Objective: Analyze
responsibilities and
characteristics that differentiate
managers and leaders in
healthcare settings.
Responses do not include evaluations of
responsibilities and recommendations that reflect well-
developed and detailed comparisons of leader and
manager perspectives. Strong rationale is not
supported by professional literature. Infographic does
not present information in a cogent and/or engaging
way or does not include well-documented sources.
References and/or citations do not entirely follow APA
guidelines.
Responses include substantive evaluations of
responsibilities and recommendations that
reflect well-developed and detailed comparisons
of leader and manager perspectives. Strong
rationale supported by professional literature is
provided. Infographic presents information in a
cogent and/or engaging way and includes well-
documented sources. Email and memo are
written in an engaging and informative manner.
The infographic is creative and interesting to the
audience. References and citations follow APA
formatting and are used effectively in the email,
memo, and infographic.
©2023 Walden University 4
Written Communication: Write with clarity, coherence, and purpose.
0 Not
Present
1
Needs Improvement
2
Meets Expectations
LO1: Construct complete and
correct sentences (AWE
2; Sentence Level Skills)
Sentences are incoherent
and impede reader’s
access to ideas.
Sentences are incomplete and/or
include fragments and run-on
sentences, limiting reader’s access
to ideas.
Sentences structure effectively conveys
meaning to the reader.
LO2: Demonstrate the
effective use of grammar and
mechanics. (AWE 2;
Sentence Level Skills)
Multiple inaccuracies in
grammar and mechanics
impede reader’s access to
ideas.
Some inaccuracies in grammar and
mechanics limit reader’s access to
ideas.
Use of grammar and mechanics is
straightforward and effectively conveys
meaning to the reader.
©2023 Walden University 5
LO3: Create cohesive
paragraphs with a clear
central idea. (AWE 2;
Paragraph Level Skills)
Paragraphs, or lack of
paragraphs, impede
reader’s access to ideas.
Construction of main idea and/or
supporting paragraphs limit
reader’s access to ideas.
Main idea and/or supporting
paragraphs effectively convey meaning
to the reader.
LO4: Use supporting material
to support a claim. (AWE 2;
Use of Evidence)
Supporting materials are
not present.
Supporting material is used
inconsistently or inappropriately.
Supporting material is used to enhance
meaning. Writing is appropriately
paraphrased and uses direct quotes as
applicable.
LO6: Identify sources (AWE
2; Credit to source)
Sources are missing. Writing inconsistently identifies or
misrepresents sources.
Writing clearly identifies the source of
nonoriginal material and/or ideas.
LO8: Use transitions to
connect ideas. (AWE 3;
essay-level skills)
Transitions are not
present.
Transitions are used inconsistently
or limit reader’s access to ideas.
Writing conveys a cohesive idea
through the effective use of transitions.
LO9: Use appropriate tone
and vocabulary for a given
audience. (AWE 3;
Awareness of audience and
discipline)
Vocabulary and tone are
inappropriate for the
audience.
Vocabulary and tone vary
throughout the writing, limiting
reader’s access to ideas.
Vocabulary and tone communicate key
concepts that are appropriate for the
audience.
©2023 Walden University 6
LO10: Apply APA formatting
and style guidelines. (AWE 3
awareness of audience and
discipline and credit to
source)
APA formatting and style
are not present.
Writing inconsistently uses in-text
citations and references. Major
errors in APA style impede
understanding and/or violate
standards for academic integrity.
Writing uses in-text citations
appropriately, includes references when
applicable, and is formatted according
to APA style. Minor errors in APA style
do not impede understanding or violate
standards for academic integrity.
**## HM4001_CandidateInformation.pdf**
HM4001 CANDIDATE INFORMATION
Erica
● Education: B.S. in Health Studies
● Experience: 4 years in HR, 2 years as medical assistant with current organization
● Volunteer Work: Erica has performed extensive global health volunteer work, including
assisting the running of a community clinic in Kenya. Currently, she mentors small
business owners in the area who are just starting their enterprise.
● Comments from managers and coworkers:
➢ “Erica is the protocol guru. Everybody asks her when there is confusion.”
➢ “The time she took to mentor new hires was above and beyond.”
➢ “Erica admits she isn’t the best at interpreting data, though she doesn’t hesitate
to ask for help.”
➢ “She’s a bright light who brings inspiration and vision to the department. She’s
always suggesting new ways to approach or do things.”
➢ “Erica requires so little oversight. Although this can be a boon, there are times
her manager would like her to check in more.”
➢ “When there’s overwhelm on the ward, Erica’s calm demeanor always helps to
redirect the other team members.”
➢ “She’s okay at staffing, although it took her a little longer.”
Kendra
● Education: Certificate in Health Management
● Experience: 7 years as a medical assistant with current organization
● Volunteer Work: Very involved in her neighborhood association, participates in a
program that provides rides to the elderly to and from doctor’s appointments, errands,
etc.
● Comments from managers and coworkers:
➢ “Kendra is a real self-starter, she doesn’t need a lot of supervision.”
➢ “Her family seems like the most important thing to her, and sometimes this
affects her flexibility at work.”
➢ “Other team members prefer to collaborate with Kendra when given a choice.”
➢ “Kendra is a rule-follower and a stickler for details. She’s a watchdog for the
department when it comes to following regulations.“
➢ “Kendra was very uncomfortable when she had to run the weekly team meeting.”
➢ “She works well with others, always cooperates.”
➢ “Kendra helped our department manage resources, and we were able to trim
extra costs from the budget.”
Arlo
● Education: B.S. in Medical Assistance
● Experience: 3 years as a dental hygienist, 15 years as a medical assistant with current
organization
● Volunteer Work: None
HM4001 CANDIDATE INFORMATION
● Comments from managers and coworkers:
➢ “He’s too nice to manage people. He can be a pushover.”
➢ “Arlo doesn’t like to do things out of order.”
➢ “He is very independent.”
➢ “He resisted changes in the department. Even though the changes were for the
better, he was annoyed at having to alter his process.”
➢ “Fantastic with patients.”
➢ “Arlo is a great trainer and teacher. He has a knack for showing others how to do
things efficiently.”
➢ “Arlo is efficient and pleasant, but he can be hard to read sometimes.”
**## INSTRUCTIONS.docx**
**This Assessment requires submission of one email of 3–5 paragraphs, a 1- to 2-page infographic, and a memo of 3 paragraphs.**
***Please have to be three separate documents. Thanks**
To complete this assessment, read the Healthcare Leadership and Management Scenario and complete Parts 1–3 below.
**Healthcare Leadership and Management Scenario** _You work on a team of medical assistants at a busy children's clinic. The absence of a manager who has been out of the office due to personal illness is causing significant stress in the workplace. HR sees the need for a new manager. As the senior member of your team, you have been asked to participate in the process of writing a job description and hiring a new manager._
[Part I: Email to Clinic Director](https://tempolearning.brightspace.com/content/enforced/29433-HM4001/Assessment.html)
_The clinic director has identified a list of responsibilities that he could potentially use within the job description for the manager position, but he wants to gather information from someone who works closely with this department on a regular basis. He asks you to analyze the list of responsibilities and choose 5 that you think are most important. For each of these 5 selected tasks, explain why it is an important responsibility from both a manager and a leader perspective. Draft an email in response to the clinic director’s request that identifies the 5 responsibilities and analyzes each from both perspectives._
· Setting a department vision
· Maintaining a smooth relationship with the physicians
· Overseeing technology acquisition for the department
· Being an effective spokesperson for the organization
· Determining strategies for the future
· Motivating stakeholders
· Ensuring patient satisfaction
· Mentoring new hires
· Fostering collaboration
· Assisting with budgeting
· Aligning team with organizational values
· Facilitating continuing education for staff
· Training new employees
· Connecting people across departments
· Controlling departmental resources
· Establishing a department mission
Your email response should be between 3 and 5 paragraphs in length.
[Part II: Manager and Leader Responsibility Infographic](https://tempolearning.brightspace.com/content/enforced/29433-HM4001/Assessment.html)
In addition to emailing the clinic director regarding the importance of responsibilities from both a leader and manager perspective, you have also been asked to communicate these important responsibilities to the employees in your department. You decide to create an infographic that explains the responsibilities from both a leader and manager perspective, highlighting the fact that, while not everyone is in a management position, everyone on the team can be a leader in some way.
Your infographic should be 1–2 pages in length and should include at least one APA-formatted resource that supports your explanation of responsibilities. Although not required, you can use this website to help you create an infographic.
[https://www.easel.ly/](https://www.easel.ly/)
[Part III: Response Memo on Evaluation of Candidates](https://tempolearning.brightspace.com/content/enforced/29433-HM4001/Assessment.html)
The hiring committee has narrowed their search to three candidates from within your current team: Erica, Kendra, and Arlo. You work with each of these candidates on a daily basis, so the hiring committee asks for your evaluation of the candidates and a recommendation for the manager position. Evaluate the three candidates (Erica, Kendra, and Arlo) based on the responsibilities that you feel are most important and the candidate information provided. Write a memo to the clinical director, who is part of the hiring committee, that includes the following:
· Make a recommendation for one candidate who best displays both manager and leader characteristics. Reference at least 2 responsibilities that were analyzed within your email to the clinical director in Part 1.
· Reference at least 1 appropriate scholarly resource in APA format that supports your recommendation.
(Recommended length: 3 paragraphs)
**## HM4001_Rubric.pdf**
©2023 Walden University 1
HM4001: Manager vs. Leader: Differentiate the characteristics of managers and leaders.
Assessment Rubric
0 Not
Present
1
Needs Improvement
2
Meets Expectations
Module 1: The Characteristics of Leaders and Managers
Part 1: Identify 5 manager
responsibilities that are most
important within the children’s
clinic.
LO1.1: Identify key managerial
responsibilities for a job description.
Response is not present. Email does not clearly identify 5
responsibilities, or the
responsibilities listed are not
from the list provided.
Email clearly identifies the 5
responsibilities from the list
provided that are most
important.
Part 1: Analyze the importance of
each of the 5 chosen
responsibilities from a
managerial perspective.
LO1.2: Analyze job responsibilities
from a managerial perspective.
Response is not present. Email includes an explanation
that is inaccurate, unclear, or
incomplete, or fewer than 5
responsibilities are explained.
Email accurately, clearly, and
completely explains each of the
5 chosen responsibilities from a
managerial perspective.
Part 1: Analyze the importance of
each of the 5 chosen
responsibilities from a
leadership perspective.
LO1.3: Analyze job responsibilities
from a leadership perspective.
Response is not present. Email includes an explanation
that is inaccurate, unclear, or
incomplete, or fewer than 5
responsibilities are explained.
Email accurately, clearly, and
completely explains each of the
5 chosen responsibilities from a
leadership perspective.
©2023 Walden University 2
Part 2: Develop an infographic
that communicates the
importance of the 5 chosen
responsibilities to other
healthcare professionals.
LO1.4: Create infographic that
highlights leadership and
managerial job responsibilities for
healthcare professionals.
Response is not present. Infographic does not
communicate all 5 chosen
responsibilities, or the
infographic is unclear or
incomplete.
Infographic graphically
communicates the 5 chosen
responsibilities to other
healthcare professionals in a
clear and complete way.
Part 2: Reference at least one
appropriate resource in APA
format within the infographic.
LO1.5: Reference appropriate
resources.
Response is not present. Infographic includes a reference
that is inappropriate or
improperly formatted.
Infographic includes at least
one appropriate reference in
APA format.
Part 3: Make a recommendation
for one candidate who best
displays both manager and
leader characteristics. Reference
at least 2 responsibilities that
were analyzed within your email
in Part 1.
LO1.6: Recommend a candidate
for a manager position.
Response is not present. Memo is unclear on a
recommendation, or the
recommendation is not properly
justified based on
responsibilities identified or
candidate information.
Memo clearly recommends one
candidate and explains the
decision based on the
responsibilities identified as well
as on the candidate
information.
©2023 Walden University 3
Part 3: Reference at least one
appropriate resource in APA
format within a memo.
LO1.7: Reference appropriate
resources.
Response is not present. Memo includes a reference that
is inappropriate or improperly
formatted.
Memo includes at least one
appropriate reference in APA
format.
Exceeds Expectations: In-Depth Analysis
No Yes
Learning Objective: Analyze
responsibilities and
characteristics that differentiate
managers and leaders in
healthcare settings.
Responses do not include evaluations of
responsibilities and recommendations that reflect well-
developed and detailed comparisons of leader and
manager perspectives. Strong rationale is not
supported by professional literature. Infographic does
not present information in a cogent and/or engaging
way or does not include well-documented sources.
References and/or citations do not entirely follow APA
guidelines.
Responses include substantive evaluations of
responsibilities and recommendations that
reflect well-developed and detailed comparisons
of leader and manager perspectives. Strong
rationale supported by professional literature is
provided. Infographic presents information in a
cogent and/or engaging way and includes well-
documented sources. Email and memo are
written in an engaging and informative manner.
The infographic is creative and interesting to the
audience. References and citations follow APA
formatting and are used effectively in the email,
memo, and infographic.
©2023 Walden University 4
Written Communication: Write with clarity, coherence, and purpose.
0 Not
Present
1
Needs Improvement
2
Meets Expectations
LO1: Construct complete and
correct sentences (AWE
2; Sentence Level Skills)
Sentences are incoherent
and impede reader’s
access to ideas.
Sentences are incomplete and/or
include fragments and run-on
sentences, limiting reader’s access
to ideas.
Sentences structure effectively conveys
meaning to the reader.
LO2: Demonstrate the
effective use of grammar and
mechanics. (AWE 2;
Sentence Level Skills)
Multiple inaccuracies in
grammar and mechanics
impede reader’s access to
ideas.
Some inaccuracies in grammar and
mechanics limit reader’s access to
ideas.
Use of grammar and mechanics is
straightforward and effectively conveys
meaning to the reader.
©2023 Walden University 5
LO3: Create cohesive
paragraphs with a clear
central idea. (AWE 2;
Paragraph Level Skills)
Paragraphs, or lack of
paragraphs, impede
reader’s access to ideas.
Construction of main idea and/or
supporting paragraphs limit
reader’s access to ideas.
Main idea and/or supporting
paragraphs effectively convey meaning
to the reader.
LO4: Use supporting material
to support a claim. (AWE 2;
Use of Evidence)
Supporting materials are
not present.
Supporting material is used
inconsistently or inappropriately.
Supporting material is used to enhance
meaning. Writing is appropriately
paraphrased and uses direct quotes as
applicable.
LO6: Identify sources (AWE
2; Credit to source)
Sources are missing. Writing inconsistently identifies or
misrepresents sources.
Writing clearly identifies the source of
nonoriginal material and/or ideas.
LO8: Use transitions to
connect ideas. (AWE 3;
essay-level skills)
Transitions are not
present.
Transitions are used inconsistently
or limit reader’s access to ideas.
Writing conveys a cohesive idea
through the effective use of transitions.
LO9: Use appropriate tone
and vocabulary for a given
audience. (AWE 3;
Awareness of audience and
discipline)
Vocabulary and tone are
inappropriate for the
audience.
Vocabulary and tone vary
throughout the writing, limiting
reader’s access to ideas.
Vocabulary and tone communicate key
concepts that are appropriate for the
audience.
©2023 Walden University 6
LO10: Apply APA formatting
and style guidelines. (AWE 3
awareness of audience and
discipline and credit to
source)
APA formatting and style
are not present.
Writing inconsistently uses in-text
citations and references. Major
errors in APA style impede
understanding and/or violate
standards for academic integrity.
Writing uses in-text citations
appropriately, includes references when
applicable, and is formatted according
to APA style. Minor errors in APA style
do not impede understanding or violate
standards for academic integrity.